Manuals / HP / Computer Equipment / Laptop

HP CQ61-325TU, CQ61-312TX, CQ61-313AX, CQ61-311TU, CQ61-312SL, CQ61-307AU, CQ61-305TX Troubleshooting

Models: CQ71-420SB CQ61-324SP CQ71-350EK CQ61-311TU CQ61-412NR CQ61-328TX CQ61-420US CQ61-410US CQ61-404AU CQ61-457EE CQ61-312TX CQ61-315TU CQ61-329TU CQ61-313TX CQ61-303XX CQ61-429US CQ61-441SE CQ61-320EA CQ61-405AU CQ71-420EM CQ61-305TX CQ61-307AU CQ61-314US CQ61-405EB CQ61-412AX CQ61-415TU CQ61-414TU CQ61-489EE CQ61-319WM CQ61-410TX CQ61-313AX CQ61-327SF CQ61-327TX CQ61-312SL CQ61-488EE CQ61-318TX CQ61-328TU CQ61-306AX CQ61z-300 CQ61-326TU CQ71-466SB CQ61-410EM CQ61-325TU CQ61-410SB CQ61-313NR

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7 Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD, DVD, or BD

1.Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2.Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray and place the disc in a protective case.

The optical disc tray does not open for removal of a CD, DVD, or BD 21

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HP CQ61-325TU, CQ61-312TX, CQ61-313AX, CQ61-311TU, CQ61-312SL, CQ61-307AU, CQ61-305TX, CQ61-306AX, CQ61-303XX Troubleshooting

CQ71-420SB, CQ61-324SP, CQ71-350EK, CQ61-311TU, CQ61-412NR specifications

The HP CQ61 series comprises a range of laptops designed to cater to various computing needs, featuring models such as the CQ61-306AX, CQ61-328TU, CQ61-325TU, CQ61-318TX, and CQ61-488EE. These laptops offer a blend of performance, reliability, and versatility, making them suitable for everyday tasks and multimedia consumption.

The HP CQ61-306AX is characterized by its efficient AMD Athlon II dual-core processor, which delivers solid performance for everyday applications. Equipped with 4GB of RAM, it ensures smooth multitasking capabilities while allowing users to run multiple applications simultaneously. The laptop also features a 15.6-inch display, providing ample screen real estate for various tasks, from browsing the web to enjoying videos.

The CQ61-328TU model stands out with its Intel Core i3 processor, offering a balance of efficiency and power. Its generous 500GB hard drive provides ample storage for documents, photos, and videos, while the integrated Intel HD graphics allow for casual gaming and video playback. The laptop also features wireless connectivity options, enabling users to stay connected wherever they go.

In contrast, the CQ61-325TU is focused on offering a robust performance with its Intel Pentium processor, ideal for users who need a reliable machine for office applications and basic entertainment. With a similar 15.6-inch display and enough RAM to manage everyday tasks efficiently, this model ensures a balanced experience for budget-conscious consumers.

The CQ61-318TX model caters to more demanding users, as it includes a dedicated NVIDIA graphic card, providing enhanced graphics performance for gaming and multimedia applications. Coupled with its dual-core Intel processor and expansive storage options, it is suitable for those who require a laptop that can handle more resource-intensive tasks.

Finally, the CQ61-488EE rounds out the series with a focus on durability and user experience, featuring high-quality materials and a comfortable keyboard design. Its hardware specifications strike a balance between performance and energy efficiency, making it an attractive option for business professionals and students alike.

All models in the HP CQ61 series come equipped with HP's suite of technologies, ensuring reliability and functionality. With their diverse range of specifications, these laptops address various user needs, making them a versatile choice in the competitive laptop market.