TROUBLESHOOTING

SYMPTOM

POSSIBLE PROBLEM

SOLUTION

No Power

Power isn’t turned on.

Slide Power switch to “On” position.

LED lit

 

 

 

Plug the universal power supply into a wall outlet and plug the power supply

(AC Operation)

Universal power supply cord isn’t connected to a wall

 

outlet and/or the power supply connector is not

connector into the power supply jack.

 

plugged into the power supply jack on the back of

 

 

the inMotion system.

 

 

 

 

 

Surge protector (if used) isn’t powered on.

If the universal power supply cord is plugged into a surge protector, make

 

 

sure the surge protector is switched on.

 

 

 

 

Wall outlet is not functioning.

Plug another device into a wall outlet (same outlet) to confirm the outlet

 

 

is working.

 

 

 

No Power LED

No batteries installed.

Install (4) AA batteries into the battery compartments located on the bottom

lit (Battery

 

of the inMotion system. Make sure the batteries are installed per the

Operation)

 

illustration in the battery compartments.

 

 

 

Power LED

Low batteries.

Replace batteries.

turns amber

 

 

 

 

 

No sound

Power isn’t turned on.

Verify the universal power supply cord is plugged into a wall outlet and the

from speakers

 

power supply jack.

 

 

 

 

 

Verify batteries are installed if the universal power supply isn’t being used.

 

 

 

 

 

Verify the Power button has been positioned to the “On” position and the

 

 

LED is illuminated.

 

 

 

 

Volume is set too low.

Press the volume “+” button to increase the volume.

 

 

 

 

 

Check volume level on alternate audio source device and set at mid-level.

 

 

 

 

iPod is not correctly seated into the docking station.

Remove iPod and re-seat it in the docking station.

 

 

 

 

3.5mm stereo cable isn’t connected to audio source.

Connect 3.5mm stereo cable to the audio source. Make sure the signal cables

 

 

are inserted firmly into the correct jacks.

 

 

 

 

3.5mm stereo cable is connected to wrong output on

Make sure the 3.5mm stereo cable is connected and fully inserted in the

 

audio source.

“line-out,” “audio-out,” or the headphone jack on your sound card or other

 

 

audio source.

 

 

 

 

Problem with audio source.

Test the speakers on another audio source by removing the 3.5mm stereo

 

 

cable from the audio source and connecting it to the “line-out,” “audio-out”

 

 

or the headphone jack of a different audio source (e.g., portable CD, cassette

 

 

player or FM radio).

 

 

 

Crackling sound

Bad connection.

Check connection if iPod is in the docking station. Check connection of the

from speakers

 

3.5mm stereo cable. Make sure it is connected to “line-out,” “audio-out,”

 

 

or the headphone jack on your sound card or other audio source — and NOT

 

 

“speaker-out.”

 

 

 

 

A problem with your audio source.

Unplug the 3.5mm stereo cable from the audio source. Then plug it into the

 

 

headphone jack of an alternate source (e.g., Walkman, Discman or FM radio).

 

 

 

Crackling sound

Volume level in operating system is set too high.

Check the operating system volume level and decrease if necessary.

from speakers

 

 

(when connected

 

 

to PC or laptop)

 

 

 

 

 

Sound is

Volume level on inMotion system is set too high.

Decrease volume level.

distorted

 

 

Sound source is distorted.

WAV and .MID files are often of poor quality; therefore distortion and noise

 

 

 

are easily noticed with high-powered speakers. Try a different audio source

 

 

such as a music CD.

 

 

 

Sound is

Volume level in operating system is set too high.

Check the operating system volume level and decrease if necessary.

distorted (when

 

 

connected to

 

 

PC or laptop)

 

 

 

 

 

Radio

Too close to a radio tower.

Move your speakers to see if the interference goes away. You may be able to

interference

 

purchase a shielded cable at your local electronics store.

 

 

 

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Altec Lansing Portable Speaker Docking Station manual Troubleshooting Symptom Possible Problem Solution