Manuals / Samsung / TV and Video / Televisions

Samsung UA49J5200ARXUM, UA40J5200DRXUM, UA40J5200ARXUM, UA48J5200ARXUM manual Troubleshooting

Models: UA49J5200ARXUM UA40J5200ARXUM UA48J5200ARXUM UA40J5200DRXUM UA58J5200ARXUM UA32J4003ARXUM

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105Setting Up a Password

105Enabling Game Mode

105Locking/Unlocking the Panel Keys

105Showing/Hiding the Samsung Logo while Booting

106Registering the TV as a DivX-Certified Device (Watching Paid DivX Movies)

107Restoring the TV to the Factory Settings

107 Turning the TV into a Display Model (for retail stores)

Teletext Feature

Troubleshooting

Getting Support

110Support through Remote Management

111Finding the Information You Need for Service

There is a problem with the screen

112 Testing the Picture

I can't hear the sound clearly

115 Testing the Sound

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Read Before Using SAMSUNG APPS

Web Browser Restrictions

Photo, Video, and Music File Limitations

124Storage Device File Transfers

125Supported External Subtitles

125Supported Internal Subtitles

126Supported Image Formats and Resolutions

126Supported Music Formats and Codecs

127Supported Video Codecs

Read After Installing the TV

129 Picture Sizes and Input Signals

129Installing an Anti-Theft Kensington Lock

130Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported Resolutions)

131LED 4 series

133LED 5 series

135 Supported Resolutions for Video Signals

Licence

Glossary

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Samsung UA49J5200ARXUM, UA40J5200DRXUM, UA40J5200ARXUM, UA48J5200ARXUM, UA58J5200ARXUM, UA32J4003ARXUM manual Troubleshooting

Contents

Manual Contents Smart Features TV Viewing Picture and Sound Settings Troubleshooting Aerial Connection Hdmi Video Device Connection Hdmi Connection Component Connection External Input Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Output Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Connecting with a Mobile Device Connecting with MHL-to-HDMI Cable Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devices Network Wi-Fi Direct Try Now Network Device Name Try Now Name of TV on Network Tools Button Input Signal Selection Connecting a USB Keyboard Connecting a KeyboardSystem Device Manager Keyboard Settings Try Now Controlling the TV with a Keyboard Switch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard type Connecting a USB Mouse Connecting a MouseSystem Device Manager Mouse Settings Try Now Controlling the TV with a Mouse Changing Mice Try Now Using the MouseChanging Mouse Buttons and Pointer Speed Try Now Primary Button Using Additional Functions Entering Text Using Qwerty Connecting a LAN Cable Establishing a Wired Internet Connection Connecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Network Network Settings IP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS Troubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed No network cable found Connected to a local network, but not to the Internet Unable to connect to the network Unable to connect to a wireless router Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed Unable to connect to the network Mobile Network Network Network Status Try Now Checking the Internet Connection Status Smart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection Test Deleting browsing history Setting your favourite itemOpening the Home Screen Resetting Smart Hub Using the Smart Hub TutorialSmart Hub Reset Smart Hub Try Now Moving to the Panel Screen Smart Hub Samsung Account Try Now Using Smart Hub with Samsung AccountCreating a Samsung Account Navigate to Smart Hub Samsung Account and select Log Creating a Samsung Account using a Facebook Account Logging into and Saving a Samsung Account Signing into Samsung AccountEasily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account Log Smart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App Account Deleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TV Using Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an App Installing an App from the Detailed App Information Screen Default AppsLaunching an App Manual Browsing Methods Using Web BrowserCommand and Status Bar at a Glance Browsing Preferences Set Search Engine Private browsing on / Private browsing off Removing an App from the TV Rearranging Apps on the Samsung Apps ScreenRemoving an App Removing Multiple Apps Smart Hub Apps Settings Try Now Setting Auto App UpdateRating/Reviewing an App Updating an App Setting Push Notification Samsung Apps FeaturesUsing an App while Watching TV Smart Hub Apps Settings Playing Photos, Videos, and Music Playing Media Contents from a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile Device When Connected through Home Network Previous / Next Buttons and Functions Available while Viewing PhotosPause / Play Rewind / Fast Forward Buttons and Functions Available while Watching Video Select Scene Buttons and Functions Available while Playing Music Sound ModeRepeat Shuffle Options Functions on the Media Content List ScreenFilter Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Deleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions Broadcasting Schedule Manager Broadcasting Channel List Try Now Using the Channel List Registering and Removing Channels Registering, Removing, and Editing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try Now Editing Registered Channels Enabling/Disabling Password Protection on ChannelsChanging Numbers Locking/ Unlocking Channels Registering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as Favourites Editing a Favourites List Edit Favourites FeaturesViewing Favourites List Channels Only Rearranging a Favourites List Removing Registered Channels from a Favourites List Copying a Favourites List to a Different Favourites List Renaming a Favourites List Adding Realism to Sports Enabling Cricket ModeSystem Cricket Mode PIP Broadcast Viewing TV-Viewing Support Features Select Broadcasting Auto Tuning Broadcasting Auto Tuning Try NowAuto Tuning Scanning for Available Channels Country Area Using the Channel SettingsManual Tuning Broadcasting Channel Settings Fine Tune Try Now Fine-Tuning the Screen Choosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture Quality Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try Now Adjusting the Picture for Easier Viewing Picture Options LED Clear Motion Film Mode Try NowAnalogue Clean View Choosing the Right Screen Size Picture Support FunctionsChanging the Picture Size and Position Adjusting the Screen Position Resetting the Picture Mode SettingsPicture Reset Picture Try Now Picture Picture Size Zoom/Position Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound Effects Sound Sound Effect Try Now Using Sound EffectsDTS TruSurround or DTS TruSurround HD Try Now DTS TruDialog Try Now Sound Speaker Settings TV Sound Output Designating the TVs Installation TypeSound Speaker Settings TV Installation Type Sound Support Functions Resetting All Sound Settings Enabling the Sound Additional Settings Setting the Current Time Setting the Time and Using the TimerTime Offset System Time Clock Set Try Now Turning On the TV using On Timer Using the TimersUsing the Sleep Timer Music / Photo Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try Now Additional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-Manual Accessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the Index Support Software Update Try Now Updating Software using a USB connectionSupport Software Update Update now Updating the Software Select Support Software Update Auto update Enabling Automatic Software UpdatesSupport Software Update Auto update Try Now Protecting the TV from Hacking and malicious code Automatically Scanning when the TV is Powered OnChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Adjusting the Menu Transparency Using Other FunctionsSystem Accessibility High Contrast Try Now System Accessibility Menu Transparency Try Now Changing the Menu Language Using the Indian Cinema ModeExpanding the Smart Hubs Focus Area Story Replay Using the Joy Plus Feature functionSystem Joy Plus Feature Sound Recording Screen Capture System Notifications Try Now RestrictionsChecking Notifications Enabling Game Mode Setting Up a PasswordShowing/Hiding the Samsung Logo while Booting Locking/Unlocking the Panel Keys System DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail stores Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try Now Support Contact Samsung Try Now Finding the Information You Need for ServiceHow Does it Work? Support Self Diagnosis Picture Test Try Now There is a problem with the screenTesting the Picture Sharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectors Function Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Cant connect to the Internet There is a problem with the broadcastComputer wont connect Anynet+ HDMI-CEC isnt working My file wont play Am having trouble launching/using appsWant to reset the TV Broadcasting option Other IssuesPage Read Before Using Samsung Apps Web Browser Restrictions Page Storage Device File Transfers Photo, Video, and Music File Limitations Supported Internal Subtitles Supported External Subtitles Supported Music Formats and Codecs Supported Image Formats and Resolutions Supported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Kensington Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions LED 4 series Read Before Connecting a Computer Supported Resolutions Vesa DMT LED 5 series Vesa DMT CEA-861 Supported Resolutions for Video Signals Licence Page Glossary