I can't hear the sound clearly
Testing the Sound
Support > Self Diagnosis > Sound Test Try Now
Before you review the list of problems and solutions below, make sure that the Speaker Select menu item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The Sound Test uses a
"" If you can't hear the melody or there is a problem, make sure Sound > Speaker Settings > TV Sound Output is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV. Contact Samsung’s Call Centre for assistance.
"" If the melody is played, there may be a problem with the external device. Please check the connections. If the problem persists, refer to the external device’s user manual.
The Problem
Try this!
There is no sound or
Check the volume control of the device (cable/satellite box, DVD,
the sound is too low at
maximum volume.
connected to your TV.
Set Sound > Speaker Settings > TV Sound Output to TV Speaker.
If you are using an external device, check the device’s audio output option. (For example, you may need to change your cable box’s audio option to HDMI if the
The picture is good but
box connected to your TV is using an HDMI cable.)
there is no sound.
To listen to the computer sound, connect the external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’ s power cable.
Make sure that the audio cable is connected to the correct audio output
The speakers are making
connector on the external device.
an odd sound.
For aerial or cable connections, check the signal information. A low signal level may cause sound distortions.
Run Sound Test (Support > Self Diagnosis > Sound Test).
