4. Click OK.

◦Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A DVD movie is not visible on an external display

1.If both the computer display and an external display are turned on, press f4 one or more times to switch between the two displays.

2.Configure the monitor settings to make the external display primary:

a.Right-click on a blank area of the computer desktop, and then select Screen resolution.

b.Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, go to Start > Help and Support.

The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Sleep and Hibernation.

●Be sure that you are using the right kind of disc for your drive (see Selecting the right disc (CDs, DVDs, and BDs) on page 67).

●Be sure that the disc is inserted properly.

●Select a slower write speed and try again.

●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.

●Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager.

A DVD playing in Windows Media Player produces no sound or display

Use CyberLink PowerDVD to play a DVD. CyberLink PowerDVD is installed on the computer and is also available from the HP Web site at http://www.hp.com.

A device driver must be reinstalled

1.Remove any discs from the optical drive.

2.Select Start > Control Panel > System and Security. Then in the System area, click Device Manager.

3.In the Device Manager window, click the arrow next to the type of driver you want to uninstall, and then reinstall (for example, DVD/CD-ROMs, Modems, and so on).

4.Right-click the device listing, and then click Uninstall. When prompted, confirm that you want to delete the device, but do not restart the computer. Repeat for any other drivers you want to delete.

Troubleshooting drive and device driver problems 75