Other sources of information

You will also find troubleshooting information and contact details on the

HP StorageWorks Tape CD-ROM and the HP web site. In particular:

•The online User’s Guide on the HP StorageWorks Tape CD-ROM contains an extensive troubleshooting topic.

•The HP support web site contains a link to www.hp.com/support/dat that takes you to HP’s Customer Care web site for a wide range of up-to-date information about your product.

•The HP web site at www.hp.com/go/connect provides details of recommended products and configurations.

•The HP web site at www.hp.com/go/obdr provides detailed information about HP One-Button Disaster Recovery.

How to contact HP

You can also use the HP Customer Call Centers for specialist technical help. Contact details can be found at www.hp.com. Click on the link to “contact HP”.

To make the best use of this service, we ask that you work with our Support Specialists to resolve any issues with your drive. This may include downloading diagnostic software, that will assist in the rapid resolution of your problems.

45