Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table 2-15Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause

Solution

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure the device's SATA

in the Computer Setup utility.

port is enabled in Storage > Storage Options.

 

 

Legacy operating system does not support boot devices

Connect boot devices to SATA 0 or SATA 1 ports.

attached to SATA 4 or SATA 5 ports.

 

 

 

Removable Media Boot is disabled in the Computer Setup

Run the Computer Setup utility and enable booting to

utility.

removable media in Storage > Storage Options. Ensure CD-

 

ROM is enabled in Storage > Boot Order.

 

 

Network Server Mode is enabled in Computer Setup.

Run the Computer Setup utility and disable Network Server

 

Mode in Security > Password Options.

 

 

Non-bootable CD in drive.

Try a bootable CD in the drive.

 

 

Boot order not correct.

Run the Computer Setup utility and change boot sequence

 

in Storage > Boot Order.

 

 

Drive not found (identified).

 

 

 

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 32 section. If the system still

 

does not recognize the new device, check to see if the device

 

is listed within Computer Setup. If it is listed, the probable

 

cause is a driver problem. If it is not listed, the probable cause

 

is a hardware problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-On

 

Options.

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure the device's SATA

in Computer Setup.

port is enabled in Storage > Storage Options.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause

Solution

 

 

Drive is not connected properly or not properly configured.

See the documentation that came with the optional device.

 

 

40 Chapter 2 Troubleshooting Without Diagnostics

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