Table of contents

1 Computer Diagnostic Features

 

HP Insight Diagnostics .........................................................................................................................

1

Accessing HP Insight Diagnostics .......................................................................................

1

Survey Tab ..........................................................................................................................

2

Test Tab ...............................................................................................................................

3

Status Tab ...........................................................................................................................

3

Log Tab ................................................................................................................................

4

Help Tab ..............................................................................................................................

4

Saving and Printing Information in HP Insight Diagnostics ..................................................

5

Downloading the Latest Version of HP Insight Diagnostics .................................................

5

Protecting the Software ........................................................................................................................

5

HP Backup and Recovery Manager .....................................................................................................

6

2 Troubleshooting Without Diagnostics

 

Safety and Comfort ..............................................................................................................................

7

Before You Call for Technical Support .................................................................................................

7

Helpful Hints .........................................................................................................................................

8

Solving General Problems ..................................................................................................................

10

Solving Power Problems ....................................................................................................................

14

Solving Diskette Problems .................................................................................................................

15

Solving Hard Drive Problems .............................................................................................................

18

Solving Media Card Reader Problems ...............................................................................................

21

Solving Display Problems ...................................................................................................................

23

Solving Audio Problems .....................................................................................................................

27

Solving Printer Problems ....................................................................................................................

29

Solving Keyboard and Mouse Problems ............................................................................................

30

Solving Hardware Installation Problems .............................................................................................

32

Solving Network Problems .................................................................................................................

34

Solving Memory Problems .................................................................................................................

37

Solving Processor Problems ..............................................................................................................

39

Solving CD-ROM and DVD Problems ................................................................................................

40

Solving Drive Key Problems ...............................................................................................................

43

Solving Front Panel Component Problems ........................................................................................

44

Solving Internet Access Problems ......................................................................................................

45

Solving Software Problems ................................................................................................................

47

Contacting Customer Support ............................................................................................................

48

Appendix A POST Error Messages

 

POST Numeric Codes and Text Messages .......................................................................................

50

ENWW

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