Solving Hard Drive Problems

Table 2-4Solving Hard Drive Problems

Hard drive error occurs.

Cause

Solution

 

 

Hard disk has bad sectors or has failed.

1.In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.

In Microsoft Windows Vista, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error- checking click Check Now.

2.Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.

Disk transaction problem.

Cause

Solution

 

 

Either the directory structure is bad or there is a problem with a file.

In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error- checking, click Check Now.

In Microsoft Windows Vista, right-clickStart, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now.

Drive not found (identified).

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in Solving Hardware Installation

installed device.

Problems on page 32. If the system still does not recognize

 

the new device, check to see if the device is listed within

 

Computer Setup. If it is listed, the probable cause is a driver

 

problem. If it is not listed, the probable cause is a hardware

 

problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-On

 

Options.

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure the device's SATA

in Computer Setup.

port is enabled in Storage > Storage Options.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

18 Chapter 2 Troubleshooting Without Diagnostics

ENWW