Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

917-Front Audio Not Connected

Front audio harness has been detached or

Reconnect or replace front audio harness.

 

unseated from motherboard.

 

 

 

 

 

918-Front USB Not Connected

Front USB harness has been detached or

Reconnect or replace front USB harness.

 

unseated from motherboard.

 

 

 

 

 

921-Device in PCI Express slot failed to

There is an incompatibility/problem with this

Try rebooting the system. If the error

initialize

device and the system or PCI Express Link

reoccurs, the device may not work with this

 

could not be retrained to an x1.

system

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives

1. Determine if hard drive is giving correct

Failure

have a hard drive firmware patch that will fix

 

error message. Enter Computer Setup

 

an erroneous error message.)

 

and run the Drive Protection System test

 

 

 

under Storage > DPS Self-test.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

For one device, use SATA 0. For two devices,

 

attached. For optimal performance, the SATA

use SATA 0 and SATA 1. For three devices,

 

0 and SATA 1 connectors must be used

use SATA 0, SATA 1, and SATA 3.

 

before SATA 2 and SATA 3.

 

 

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to Native Mode IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

 

 

 

Invalid Electronic Serial Number

Electronic serial number is missing.

Enter the correct serial number in Computer

 

 

Setup.

 

 

 

Memory Parity Error

Parity RAM failure.

Run Computer Setup and Diagnostic utilities.

 

Third-party graphics card may be causing a

Remove third-party graphics card to see if the

 

problem.

problem goes away.

 

 

 

 

Network Server Mode Active and No

Keyboard failure while Network Server Mode

1.

Reconnect keyboard with computer

Keyboard Attached

enabled.

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic utilities.

 

 

 

 

52 Appendix A POST Error Messages

ENWW