Table 1 Common issues (continued)
Symptom | Possible Cause | Solution | |
Device status is | Network issue or the D2D device is not running. | • | Check network connectivity to ensure the |
Unknown for long |
|
| device is running. |
durations. |
| • | Ensure that device status is not Unknown. |
|
| ||
|
|
| |
| The device IP Address is changed (by logging | Update the device IP Address in Replication | |
| into the D2D application), but the device is | Manager from the Update Device feature in the | |
| already added with previous IP Address into | Navigation tree under Device. | |
| Replication Manager. |
|
|
|
|
| |
| D2D is DHCP enabled, and gets a new IP | Replication Manager supports | |
| address during reboots. | D2D devices only if the devices are under DNS. | |
|
| If a D2D device is in DHCP but not in DNS, | |
|
| whenever there is a new IP address assigned | |
|
| by DHCP, remove this device from Replication | |
|
| Manager and add it again. | |
|
|
|
|
Unable to connect | • The client system is not able to communicate | • | Ensure network connectivity on the client |
to the Replication | with the Replication Manager. |
| machine. |
Manager. | • Replication Manager is not running. | • | Ensure Replication Manager is running on |
| |||
| • The firewall is enabled on the system on |
| the server system. |
| • | Enable TCP port 3095 (or the port on which | |
| which the Replication Manager is installed. | ||
|
|
| the application is configured to run) on the |
|
|
| firewall. |
|
|
| |
Installation fails due | HP StorageWorks tries to install PostgreSQL | Either remove the existing PostgreSQL database | |
to an existing | database and fails because of the existing | installation or install Replication Manager on a | |
PostgreSQL | installation. | different system where PostgreSQL database is | |
database |
| not yet installed. | |
installation. |
|
|
|
|
|
| |
Installation fails with | The installer is not able to run the DOS | Verify that the PATH environment variable is set | |
the error - Setup | command CACLS, to give write permission to | properly and contains windows system | |
could not provide | the Postgres data folder to the User account on | directories. | |
access privileges to | the local system. |
|
|
<InstallDir>\RMS |
|
|
|
DataStore\Postgres |
|
|
|
\data directory of |
|
|
|
PostgreSQL. |
|
|
|
|
|
| |
Installation fails with | The installation file is corrupt. | Validate the checksum of the downloaded install | |
the error - Error |
| package to verify that the file is not corrupt. If | |
reading setup |
| it is corrupt, download the package again. | |
initialization file. |
|
|
|
|
|
|
|
Fatal error upon | There is a system issue. | 1. | Click Save Error Log. |
logging in |
|
| The Select location for download by |
|
|
| |
|
|
| [filename] screen appears. |
|
| 2. | Navigate to the location to save the error |
|
|
| log, and ensure that it is named |
|
|
| appropriately, then click Save. |
|
| 3. | Users should contact the system |
|
|
| administrator. Administrators should contact |
|
|
| HP Technical Support. See HP technical |
|
|
| |
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