5 Troubleshooting

This section contains solutions for common problems with the scanner.

•Scanner error codes

•Basic troubleshooting tips

•Scanner installation troubleshooting

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Scanner paper path problems

•Contact HP Support

For additional troubleshooting, see the Help for the HP scanning program that you are using.

Scanner error codes

For help responding to an error code, see the appropriate topics below.

Error Code

Description

 

 

USB Error

1. Check the USB connection between the scanner and the

 

computer.

 

2. Use the Windows Device Manager tool to verify that the

 

computer recognizes the scanner.

 

• Windows 2000/XP/XP, 64 bit: The Windows Device

 

Manager tool is available on the Hardware tab of the

 

Systems tool in the Control Panel.

 

• Vista/Vista, 64 bit: If you have the categorized Control

 

Panel view, select Control Panel, select Hardware and

 

Sound, and then select Device Manager. If you have the

 

Classic view, select Control Panel, then select Device

 

Manager.

 

3. If the computer does not recognize the scanner, uninstall and

 

then reinstall the scanner software.

 

4. If the problem persists, see www.hp.com/support.

 

 

Paper Jam

A document feeder paper jam has been detected. Open the hatch

 

and clear the jam.

Hatch Open

The hatch on the document feeder is open or not securely latched.

 

Please close the hatch by pressing until you hear a click, and then

 

rescan.

 

 

Motor Failure

Press the Power switch to the off position. Wait 30 seconds, and

 

then press the Power switch to the on position. If the message is

 

still displayed, see www.hp.com/support.

 

 

Lamp Error

Press the Power switch to the off position. Wait 30 seconds, and

 

then press the Power switch to the on position. If the message is

 

still displayed, see www.hp.com/support.

26 Troubleshooting