Chapter 5

If the problem persists after verifying the above items, follow these steps:

1.Press the Power switch to the off position, and then disconnect the power cable from the scanner.

2.Wait 30 seconds.

3.Reconnect the power cable to the scanner, then press the Power switch to the on position.

See also

Check the cables

Reset the scanner

If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner, you should reset the scanner.

To reset the scanner, follow these steps:

1.Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.

2.Disconnect the USB cable that connects the scanner to the computer.

3.Turn the computer off, wait 60 seconds, and then turn on the computer.

4.Reconnect the USB cable to a USB port on the back of the computer.

•Make sure that the USB cable is connected to the back of the scanner correctly. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

•Try connecting the USB cable to a different USB port on the back of the computer.

Scanner has stopped working correctly

If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step.

1.A cable might be loose. Ensure that both the USB cable and power supply are properly connected.

Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

2.Ensure that the scanner is receiving power.

a. Check that the green LED on the power supply case is on.

b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.

c. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

3.Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.

4.Restart your computer.

30 Troubleshooting