Scanner initialization or hardware problems ............................................................................

29

Check the USB connection ................................................................................................

29

Check that the scanner has power ....................................................................................

29

Reset the scanner .............................................................................................................

30

Scanner has stopped working correctly .............................................................................

30

Scanner operation problems ...................................................................................................

31

Scanner will not turn on .....................................................................................................

31

Scanner lamp stays on ......................................................................................................

31

Scanner does not scan right away ....................................................................................

32

Scanner scans only one side of a two-sided page ............................................................

32

Scanned pages are missing at the scan destination .........................................................

32

Scanned image is fuzzy .....................................................................................................

32

Scanned pages are out of order at the scan destination ...................................................

33

Optimize scanning and task speeds ..................................................................................

33

The scan is completely black or completely white .............................................................

33

Scanned images are not straight .......................................................................................

34

Vertical white stripes appear on the printed page .............................................................

34

Scan files are too large ......................................................................................................

34

Scanner buttons are not working correctly ..............................................................................

34

Scanner paper path problems .................................................................................................

35

Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................

35

Scanning fragile originals ..................................................................................................

36

Paper does not feed from the scanner ..............................................................................

36

Originals are curling up in the scanner output tray. ...........................................................

36

The bottom of the scanned image is cut off .......................................................................

37

The scanned images have streaks or scratches ...............................................................

37

An item loaded in the scanner jams repeatedly .................................................................

37

Clear jams from the scanner paper path ...........................................................................

38

Contact HP Support .................................................................................................................

39

6 Product accessibility and support

 

LCD Reader .............................................................................................................................

40

Control of the scanner buttons ................................................................................................

40

Getting assistance ...................................................................................................................

41

Index..............................................................................................................................................

42

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