A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
Problem | Solution |
|
|
Power LED is not on. | Make sure the Power button is on, and the power cord is properly connected to a grounded |
| power outlet and to the monitor. |
| Select Management in the OSD menu, and then select Bezel Power LED. Check if the |
| Bezel Power LED option is set to Off and, if so, set to On mode. |
|
|
Screen is blank. | Connect the power cord. Turn on the power. |
| Connect the video cable properly. See “Setting Up the Monitor” for more information. |
| Press a key on the keyboard or move the mouse to turn off the |
|
|
Screen is black or displaying | Check if your monitor and computer support HDCP. |
at a lower resolution while | Refer to |
displaying | http://www.hp.com/support for more information. |
(HD) content. |
|
|
|
Image appears blurred, | Press the Auto/Select button on the monitor front panel. If this does not correct the image, press |
indistinct, or too dark. | the Menu button to open the OSD menu, and adjust the brightness and contrast scales as |
| needed. |
|
|
Image is not centered. | Press the Menu button to access the OSD menu. Select Image Control, and then select |
| Horizontal Position or Vertical Position to adjust the horizontal or vertical position of |
| the image. |
|
|
“Check Video Cable” | Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the |
appears on screen. | |
| while connecting the video cable. |
|
|
“Input Signal Out of Range” | Restart your computer and enter Safe Mode. Change your settings to a supported setting (see |
appears on screen. | the table in “Preset Video Modes” in Appendix B). Restart your computer, so that the new |
| settings take effect. |
|
|
Picture is fuzzy and has | Adjust the contrast and brightness controls. |
ghosting, shadowing | Make sure that you are not using an extension cable or switch box. We recommend plugging |
problem. | the monitor directly into the graphic card output connector on the back of your computer. |
| For VGA input, the |
|
|
Unable to set the monitor to | Make sure that the graphics card supports the optimal resolution. |
the optimal resolution. | Make sure that the latest supported driver is installed for the graphics card. For HP and |
| Compaq systems, you can download the latest graphics driver for your system from: |
| http://www.hp.com/support |
| For other systems, refer to the Web site for your graphics card. |
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User’s Guide |