Troubleshooting
ActiveSync
For more information on Microsoft ActiveSync, refer to Chapter 2, “Using ActiveSync.”
ProblemSolution
I cannot connect to my computer using the cable or the USB Synchronization Cradle/Charger.
•Be sure you have installed Microsoft ActiveSync 3.7 or higher on your host computer before connecting your iPAQ Pocket PC to it.
•Be sure your iPAQ Pocket PC is connected to the sync cable or inserted in the USB Synchronization Cradle/Charger, and that the sync cable or cradle is connected to your computer.
•Be sure your iPAQ Pocket PC is securely seated in the synchronization cradle and is making contact with the cradle connector.
•If you are using a serial cable, be sure it is plugged into the COM port on your host computer.
•If you are using a USB cable, be sure you are running Microsoft Windows 98SE, Me, 2000, or XP and that you have installed Microsoft ActiveSync 3.7 or a later version on your computer.
I connected my iPAQ Pocket PC before installing Microsoft ActiveSync.
1.Disconnect the USB or serial cable from your computer.
2.If you have Windows 98SE, Me, 2000, or XP, uninstall the USB or the serial device record.
3.Install Microsoft ActiveSync 3.7 or higher.
4.Reconnect the iPAQ Pocket PC cable or USB Synchronization Cradle/Charger.
User’s Guide |