Troubleshooting

ProblemSolution

Microsoft

ActiveSync cannot locate my iPAQ Pocket PC when

I synchronize.

•Be sure the device is on.

•Be sure all cables are securely connected.

•Remove your iPAQ Pocket PC from the USB Desktop Cradle/Charger or cable, power on the unit by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable.

•Reset the device by using the stylus to lightly press the Reset button on the back of the unit.

•Check Connection Settings in ActiveSync on your personal computer to ensure the communications port you are using is active.

I cannot open

It may be necessary to synchronize your iPAQ Pocket PC with

e-mail in the

your computer again with Microsoft ActiveSync to link your

Inbox after I

e-mail from your Pocket PC to your personal computer. For

restore using

more information, refer to the “Synchronizing with Your

Microsoft

Computer” section in Chapter 2.

ActiveSync.

 

 

 

I tried to

Pocket Excel does not support all Excel formatting; therefore,

synchronize a

Microsoft ActiveSync cannot synchronize the file.

workbook and

 

the file is

 

unresolved in

 

Microsoft

 

ActiveSync.

 

 

 

User’s Guide

9–5