7 Solve a problem
This section contains the following topics:
•Improve print quality
•Clear a paper jam
•Unable to print
•HP support
Click here to go online for more information.
Improve print quality
1.Make sure you are using genuine HP cartridges.
2.Check the Printer Software settings to make sure you have selected the appropriate paper type and print quality from the Media
3.Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 25. If the print cartridges are low on ink consider replacing them.
4.Align the printer cartridges
To align the cartridges from the Printer Software
NOTE: Aligning the cartridges ensures
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox.
c. The Printer Toolbox appears. d. Click the Device Services tab.
e. Click Align Ink Cartridges tab. The product prints an alignment sheet.
f. Load the cartridge alignment sheet print side down on the right front corner of the glass.
g. Press the Start Copy Black button. The product aligns the cartridges. Recycle or discard the cartridge alignment sheet.
5.Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox.
c. Click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges
Solve a problem
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