Troubleshooting
mouse problems
The mouse doesn’t work.
Make sure... | How | ||||
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The mouse cable is correctly connected. | Plug the cable into a USB port on the back of | ||||
| the system. Ports are labeled for easy | ||||
| identification. | ||||
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You are using the correct driver. If you are using | Download the latest driver from: | ||||
the HP enhanced mouse, ensure that the correct | www.hp.com/go/bizsupport | ||||
driver is installed. |
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You are using the latest firmware | Download the latest firmware from: | ||||
| www.hp.com/go/bizsupport | ||||
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The mouse is clean. | Clean the mouse ball as shown below. | ||||
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The mouse itself is not defective.
Replace the mouse with unit that is known to work or try the mouse with another system.
If the system starts but you still have a problem, see “Software Diagnostics Tools” on page
Getting Started Guide |
