The device can send faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature

but cannot receive faxes

on the device is set to All Rings.

 

 

 

If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use

 

for fax calls, you can only receive faxes manually.

 

 

 

If you have a computer dial-up modem on the same phone line with the device, check to make

 

sure that the software that came with your modem is not set to receive faxes automatically.

If you have an answering machine on the same phone line with the device:

•Check that the answering machine is working properly.

•Make sure your setup looks like the second example in table 1 on page 6.

•Make sure the device is set to receive faxes automatically.

•Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.

•Disconnect the answering machine and then try receiving a fax.

•Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.

 

Other equipment that uses the same phone line might be causing the test to fail. You can

 

disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes,

 

then one or more of the other equipment is causing problems. Try adding them back one at

 

a time and rerunning the test each time until you identify which piece of equipment is causing the

 

problem.

 

 

The device cannot send faxes

The device might be dialing too fast or too soon. For example, if you need to access an outside

but can receive faxes

line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax

 

number you are sending to). To enter a pause press Redial/Pause, or press the Space (#) button

 

repeatedly, until a dash (-) appears on the display.

 

 

The display always shows

You are using the wrong phone cord. See the first two issues under ”The device is having

Phone Off Hook

problems sending and receiving faxes“ on page 12.

 

 

The device is having problems

This possible solution applies only in the countries/regions that receive a 2-wire phone cord

sending a manual fax

in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China,

 

Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

 

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,

 

Venezuela, and Vietnam.

 

 

 

Make sure your setup looks like the first example in table 1 on page 6.

 

 

 

If you are sending a fax manually from your phone that is connected directly to the device, you

 

must use the keypad on the telephone to send the fax.

 

 

Fax tones are recorded on my

See the information about answering machine - related problems for the ”The device can send

answering machine

faxes but cannot receive faxes“ topic in this table.

The phone cord that came with If the phone cord that came with the device is not long enough, you can use a coupler to extend my device is not long enough the length. You can purchase a coupler at an electronics store that carries phone accessories.

You also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

1.Using the phone cord supplied in the box with the device, connect one end to the coupler, and then connect the other end to the port labeled 1-LINE on the back of the device.

2.Connect a second phone cord to the open port on the coupler and to the telephone wall jack.

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