Problem | Possible Cause | Solution |
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HP Display LiteSaver doesn't turn off | The Activity Extension time | The default Activity Extension value is set to 10 |
the monitor screen. | has not elapsed. | minutes. The HP Display LiteSaver will wait to detect |
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| no input or movement from the keyboard or mouse |
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| for 10 consecutive minutes after the Display Off time |
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| has passed, before the monitor enters into low- |
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| power mode. For example, if the Display Off time is |
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| set to 5 minutes from the current time and the Activity |
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| Extension is set to 10 minutes, the HP Display |
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| LiteSaver will not actually turn off the display until 10 |
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| minutes of inactivity has elapsed, even though the |
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| Display Off time is 5 minutes from now. |
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| The HP Display LiteSaver may | Confirm that the HP Display LiteSaver is compatible |
| not be compatible with the | with the system. |
| computer system. Some | 1. |
| notebook computers are not | |
| compatible and the monitor | the system tray. |
| power can not be controlled. | 2. Select Power Off Display from the menu. |
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| |
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| The monitor screen should turn off if the system is |
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| compatible. To turn the monitor back on, wait 5 |
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| seconds and move the mouse. |
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| NOTE: If the monitor did not turn off, then the |
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| computer graphics driver is not compatible with the |
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| HP Display LiteSaver software. |
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The monitor is off but it did not seem to | The monitor's power saving | Check the monitor's OSD menu setting for power |
enter into a | control is disabled. | saving enable/disable controls. The control should |
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| be set to enable to allow the monitor to enter into low- |
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| power modes. |
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OSD Lockout is displayed. | The monitor's OSD Lockout | Press and hold the Menu button for 10 seconds to |
| function is enabled. | disable the OSD Lockout function. |
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Power Button Lockout is displayed. | The monitor's Power Button | Press and hold the power button for 10 seconds to |
| Lockout function is enabled. | unlock the power button function. |
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Online Technical Support
For the online access to technical support information,
Preparing to Call Technical Support
If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:
●Monitor model number
●Serial number for the monitor
●Purchase date on invoice
●Conditions under which the problem occurred
ENWW | Online Technical Support 27 |
