Problem-solving checklist

Follow these steps when trying to solve a problem with the device.

Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

1

Is the power on?

No power due to failed power source, cable,

1. Verify that the device is plugged in.

 

When the device is connected

switch, or fuse.

2. Verify that the power cable is functional

 

 

 

to a grounded power source

 

and that the power switch is on.

 

and is turned on, the control

 

3. Check the power source by plugging

 

panel shows Initializing..., and

 

 

the main motor rotates for

 

the device directly into the wall or into

 

approximately 10 seconds.

 

a different outlet.

 

 

 

 

 

 

Motor does not rotate.

1. Verify that the print cartridge is

 

 

 

installed correctly. See Changing the

 

 

 

print cartridge on page 69.

 

 

 

2. Verify that the top cover is closed.

 

 

 

 

2

Does Ready appear in the

Control panel shows an error.

See Control-panel messages on page 80

 

device control panel?

 

for a list of common messages that will help

 

The control panel should

 

you correct the error.

 

 

 

 

function without error

 

If the error persists, contact HP Customer

 

messages.

 

Care. See HP Customer Care

 

 

 

on page 108 or the support flyer that came

 

 

 

in the device box.

 

 

 

 

3

Do information pages print?

An error message appears on the control-

See Control-panel messages on page 80

 

Print a Configuration report.

panel display.

for a list of common messages that will help

 

 

you correct the error.

 

See Information pages

 

 

 

Media does not move smoothly through the

Make sure that media that meets

 

on page 64.

 

 

device paper path.

HP specifications. See Media specifications

 

 

 

on page 13

 

 

 

Clean the paper path. See To clean the

 

 

 

paper path on page 68.

 

 

 

 

 

 

Poor print quality.

See Print quality problems on page 83.

 

 

 

If the error persists, contact HP Customer

 

 

 

Care. See HP Customer Care

 

 

 

on page 108 or the support flyer that came

 

 

 

in the device box.

 

 

 

 

4

Does the device copy?

Poor copy quality from the flatbed.

1. Clean the flatbed glass. See To clean

 

Place the Configuration report

 

the scanner glass on page 67.

 

 

 

 

on the flatbed scanner and

 

2. If, after performing the maintenance,

 

make a copy.

 

the problem persists, see Copy

 

 

 

problems on page 91.

If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box.

72 Chapter 9 Problem solving

ENWW

Page 82
Image 82
HP M1000 manual Problem-solving checklist, Step Verification step Possible problems Solutions Number

M1000 specifications

The HP M1000 is a compact, high-performance printer that takes advantage of advanced printing technologies to cater to both small businesses and home offices. This versatile device is known for its efficiency, reliability, and ease of use, making it an essential tool for anyone looking to enhance their printing capabilities.

One of the key features of the HP M1000 is its fast printing speed. It can produce pages at an impressive rate, allowing users to handle large print jobs quickly and efficiently. This speed is particularly beneficial for businesses that require high-volume printing and cannot afford downtime. Additionally, the printer offers automatic duplex printing, which enables users to print on both sides of the paper, reducing paper usage and overall costs.

The M1000 is equipped with advanced print technology that ensures high-quality output. It uses HP's proprietary laser technology, which delivers sharp text and vibrant graphics. This makes the device suitable for printing professional-looking documents, presentations, and marketing materials. The printer's high-resolution output means that even fine details are reproduced with clarity, ensuring that all printed materials reflect the quality of the brand.

Another notable characteristic is its compatibility with various media types and sizes. The HP M1000 can handle a wide range of paper, including envelopes, labels, and cardstock, allowing users to be more versatile in their printing tasks. The printer supports different paper sizes, making it adaptable to various project needs, from standard documents to custom-sized prints.

Ease of connectivity is another advantage of the HP M1000. It comes with built-in USB and Ethernet ports, enabling easy integration into both wired and wireless networks. This feature is particularly useful in a multi-user environment, where different devices can share access to the printer. Additionally, the printer is compatible with mobile printing solutions, allowing users to print documents directly from their smartphones and tablets.

The HP M1000 also boasts a user-friendly interface, with an intuitive control panel that simplifies navigation through settings and print options. The device is designed for minimal maintenance, with easily replaceable toner cartridges and a straightforward design that encourages longevity and efficiency.

In conclusion, the HP M1000 is a standout printer that combines speed, quality, and versatility. Its robust features and reliable performance make it an ideal choice for businesses and individuals looking to enhance their productivity without sacrificing the quality of their prints. With its advanced technologies and thoughtful design, the M1000 meets the modern printing needs of a diverse user base.