Problem | Cause | Solution |
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Toner smears appear on the media.
The media might not meet | Use media that meets HP specifications. |
HP specifications. | See Media specifications on page 13. |
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If toner smears appear on the leading | Clean the media guides and the paper |
edge of the paper, the media guides are | path. See To clean the paper path |
dirty, or debris has accumulated in the | on page 68. |
print path. |
|
|
|
The print cartridge might be low. | Replace the print cartridge. See |
| Changing the print cartridge |
| on page 69. |
The fuser temperature might be too low. | In the printer driver, make sure the |
| appropriate media type is selected. |
The toner smears easily when touched. The device is not set to print on the type | In the printer driver, select the Paper tab |
of media on which you want to print. | and set Type is to match the type of |
| media on which you are printing. Print |
| speed might be slower if you are using |
| heavy paper. |
The media might not meet | Use media that meets HP specifications. |
HP specifications. | See Media specifications on page 13. |
The paper path might need cleaning. | Clean the device. See Cleaning the |
| device on page 67. |
The power source might be defective. | Plug the device directly into an AC outlet |
| instead of into a power strip. |
The print cartridge might be low. | Replace the print cartridge. See |
| Changing the print cartridge |
| on page 69. |
Marks repeatedly appear at even intervals on the page.
The device is not set to print on the type of media on which you want to print.
In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after a few more pages.
The paper path might need cleaning. | Clean the device. See Cleaning the |
| device on page 67. |
|
|
The print cartridge might be damaged. | If a repetitive mark occurs at the same |
| spot on the page, install a new HP print |
| cartridge. See Changing the print |
| cartridge on page 69. |
The printed page contains misformed characters.
The media might not meet HP specifications.
Use a different paper, such as high- quality paper that is intended for laser printers. See Media specifications on page 13.
If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.
Verify that the problem also occurs on the Configuration report. If so, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box.
86 Chapter 9 Problem solving | ENWW |
