Copy problems

Preventing problems

The following are a few simple steps you can take to improve copy quality:

Use quality originals.

Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to copy or scan on page 24 for instructions.

NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care on page 108 or the flyer that came in the device box.

Image problems

Problem

Cause

Solution

 

 

 

Images are missing or

The print-cartridge toner-level might

Replace the print cartridge. See Changing the print

faded.

be low.

cartridge on page 69.

 

 

 

 

The original might be of poor quality.

If your original is too light or damaged, the copy might not

 

 

be able to compensate, even if you adjust the contrast. If

 

 

possible, find an original document in better condition.

The original might have a colored background.

Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.

Vertical white or faded

 

The media might not meet

Use media that meets HP specifications. See Media

stripes appear on the

 

HP specifications.

specifications on page 13.

copy.

 

 

 

 

The print-cartridge toner-level might

Replace the print cartridge. See Changing the print

 

 

 

 

 

 

be low.

cartridge on page 69.

 

 

 

 

 

 

 

 

 

 

 

 

Unwanted lines appear on

The photosensitive drum inside the

the copy.

print cartridge might have been

 

scratched.

Install a new HP print cartridge. See Changing the print cartridge on page 69.

ENWW

Copy problems 91

Page 101
Image 101
HP M1000 manual Copy problems, Preventing problems, Image problems, Specifications on

M1000 specifications

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