Scan problems

Solving scanned-image problems

Problem

Cause

Solution

The scanned image is of poor quality.

The original might be a second- generation photo or picture.

To eliminate the patterns, try reducing the size of the image after scanning.

Print the scanned image to see if the quality is better.

Verify that your resolution and color settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 61.

 

The image that appears on the screen

Try adjusting your computer monitor settings to use

 

might not be an accurate

more colors (or levels of gray). Typically, you make

 

representation of the quality of the

this adjustment by opening Display in Windows

 

scan.

Control Panel.

 

 

Try adjusting the resolution and color settings in the

 

 

scanner software. See Scanner resolution and color

 

 

on page 61.

 

 

 

 

The original might have been loaded

Make sure that you have loaded the original correctly on

 

incorrectly.

the flatbed scanner. See Loading documents to copy or

 

 

scan on page 24.

 

 

 

 

The scanner might be dirty.

Clean the scanner. See To clean the scanner glass

 

 

on page 67.

 

 

 

 

The graphics settings might not be

Try changing the graphics settings. See Scanner

 

suitable for the type of scan job that

resolution and color on page 61.

 

you are performing.

 

 

 

 

Part of the image did not

The original might have been loaded

Make sure that the original is placed correctly on the

scan.

incorrectly.

flatbed scanner.

 

 

 

 

A colored background might be

Try adjusting the settings before you scan the original or

 

causing images in the foreground to

enhancing the image after you scan the original. See

 

blend into the background.

Scanner resolution and color on page 61.

 

 

 

 

The original is too small.

The minimum size that the flatbed scanner supports is 25

 

 

x 25 mm (1 x 1 inch).

 

 

 

 

The media size is incorrect.

In Scan settings, make sure that the input media size is

 

 

large enough for the document that you are scanning. See

 

 

Scanner resolution and color on page 61.

 

 

 

The scan takes too long

The resolution or color level is set too

Change the resolution and color level settings to the

 

high.

correct settings for your job. See Scanner resolution and

 

 

color on page 61.

 

 

 

 

The software is set to scan in color.

The system default is color, which takes longer to scan

 

 

even when scanning a monochrome original. If you

 

 

acquire an image through TWAIN or WIA, you can change

 

 

the settings so that the original scans in grayscale or

 

 

black-and-white. See the device software Help for details.

A print job or copy job was sent before you tried to scan.

If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the device and scanner share memory, the scan might be slower.

ENWW

Scan problems 95

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Image 105
HP M1000 manual Scan problems, Solving scanned-image problems

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