Contents
Maintenance and Service Guide
Page
Page
Contents
1 Product Description
2 Troubleshooting
3 Illustrated Parts Catalog
4 Removal and Replacement Preliminaries
5 Removal and Replacement Procedures
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
CScrew Listing Index
Product Description
1.1 Models
HP Compaq Notebook nc4000 Models
HP Compaq Notebook nc4000 Models (Continued)
Page
1.2Features
Page
1.3 Clearing a Password
1.4 Power Management
1.5 External Components
Front and Right Side Components (Continued)
Rear Panel and Left Side Components
Rear Panel and Left Side Components (Continued)
Item Component
Keyboard Components
Top Components
Top Components (Continued)
Bottom Components
Bottom Components (Continued)
1.6 Design Overview
Troubleshooting
2.1Computer Setup and Diagnostics Utilities
Using Computer Setup
Selecting from the File Menu
Selecting from the Security Menu
Selecting from the Advanced Menu
Advanced Menu (Continued)
2.2 Using Diagnostics for Windows
Obtaining, Saving, or Printing
Configuration Information
Obtaining, Saving, or Printing Diagnostic Test Information
Status
tab
Log
Error
2.3 Troubleshooting Flowcharts
Flowchart 2.1—InitialTroubleshooting
Flowchart 2.2—NoPower, Part
Flowchart 2.3—NoPower, Part
Flowchart 2.4—NoPower, Part
Flowchart 2.5—NoPower, Part
Flowchart 2.6—NoVideo, Part
Flowchart 2.7—NoVideo, Part
Flowchart 2.8—NonfunctioningDocking Station (if applicable)
Flowchart 2.9—NoOperating System (OS) Loading
Flowchart 2.10—NoOS Loading, Hard Drive, Part
Flowchart 2.11—NoOS Loading, Hard Drive, Part
Flowchart 2.12—NoOS Loading, Hard Drive, Part
Flowchart 2.13—NoOS Loading, Diskette Drive
Flowchart 2.14—NoOS Loading, CD- or DVD-ROMDrive
Flowchart 2.15—NoAudio, Part
Flowchart 2.16—NoAudio, Part
Flowchart 2.17—NonfunctioningDevice
Flowchart 2.18—NonfunctioningKeyboard
Flowchart 2.19—NonfunctioningPointing Device
Flowchart 2.20—NoNetwork/Modem Connection
Illustrated Parts Catalog
3.1 Serial Number Location
3.2 Notebook Major Components
Spare Parts: Notebook Major Components
Spare Part
Number
Page
Table 3-1 (Continued)
Table
Page
Table 3-1 (Continued)
Item Description
3.3Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
Spare Part Number
3.4Port Replicators and Mass Storage Devices
3.5 Miscellaneous
Spare Parts: Miscellaneous (not illustrated) (Continued)
Removal and Replacement Preliminaries
4.1 Tools Required
4.2 Service Considerations
Plastic Parts
Cables and Connectors
4.3Preventing Damage to Removable Drives
4.4 Preventing Electrostatic Damage
4.5Packaging and Transporting Precautions
4.6Workstation Precautions
4.7Grounding Equipment and Methods
Typical Electrostatic Voltage Levels
Event
10%
40%
55%
Removal and Replacement Procedures
5.1 Serial Number
5.2 Disassembly Sequence Chart
Disassembly Sequence Chart (Continued)
5.3Preparing the Notebook for Disassembly
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5.4 Notebook Feet
5.5 Memory Expansion Board
5.6 Mini PCI Communications Board
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5.7 LED Switch Cover
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5.8 Keyboard
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5.9 Fan
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5.10 Heat Sink
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5.11 Processor
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5.12 Display Assembly
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5.13 Top Cover
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5.14 Bluetooth Wireless Device
5.15 TouchPad
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5.16 RTC Battery
5.17 Speaker/Microphone
5.18 Switch Board
5.19 System Board
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5.20 Modem Board
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Specifications
Notebook (Continued)
12.1.0-inchXGA, TFT Display
Hard Drives
60 GB
40 GB
30 GB
External AC Adapter
6-cell,Primary Li ion Battery Pack
6-cell,Travel Li ion Battery Pack
System DMA
Hardware
System
DMA
System Interrupts
IRQ
System I/O Addresses
I/O Address
System Function
System I/O Addresses (Continued)
Page
System Memory Map
Size
Memory Address
Connector Pin Assignments
Table A-2
RJ-11Modem
Table A-3
Universal Serial Bus
Table A-4
Table A-5
External Monitor
Table A-6
Stereo Speaker/Headphone
Table A-7
Microphone
Power Cord Set Requirements
3-ConductorPower Cord Set
General Requirements
Country-SpecificRequirements
Notes
Screw Listing
Table C-1
Phillips PM2.5×3.0 Screw
Head
Color
Qty
Table C-2
Torx T5 M2.5×4.5 Screw
Table C-3
Phillips PM2.5×3.5 Screw
Table C-4
4.0-mmSocket M2.0×10.0 Alignment Pin
Table C-5
Black Phillips PM2.0×3.0 Screw
Table C-6
Phillips PM2.0×4.0 Screw
Table C-6
Phillips PM2.0×4.0 Screw (Continued)
Phillips PM2.0×4.0 Screw (Continued)
Table C-7
M2.0×4.0 Security Screw
Table C-8
Silver Phillips PM2.0×3.0 Screw
Silver Phillips PM2.0×3.0 Screw (Continued)
Page
Table C-9
Torx T8 M2.0×8.0 Screw
Torx T8 M2.0×8.0 Screw (Continued)
Torx T8 M2.0×8.0 Screw (Continued)
Page
Table C-10
Spring-LoadedTorx T8 M2.0×10.0 Screw
Table C-11
Torx T8 M2.0×4.0 Screw
Table C-11
Torx T8 M2.0×4.0 Screw (Continued)
Torx T8 M2.0×4.0 Screw (Continued)
Table C-12
Torx T8 M2.0×6.0 Screw
Table C-13
5.0-mmSocket M2.0×9.0 Standoff
Index