Troubleshooting

Refer to this section if you have viewing, picture, sound, remote, or startup problems with your TV.

Startup questions

 

 

Troubleshooting

Symptom

Remedy

 

 

 

 

I do not hear sound at power-on,

■ Are the two speaker wires connected at the speaker and on the

 

even though there is an image.

TV, and:

 

 

■ Is the volume too low? Press the Volume button.

 

 

■ Is mute turned on? Press the Mute button, or the Volume button.

 

 

 

 

I do not see an image at power-on.

■ Are the connections to the input signal source component correct?

 

 

Double-check that the cables are properly inserted in the color-coded

 

 

connectors.

 

 

■ Is the input source powered on? Turn on the set-top box, DVD player,

 

 

or other component you are trying to view.

 

 

■ Is the correct input signal source selected? Press the Source button on

 

 

the remote control and confirm the source is selected.

 

 

■ Press the Menu button on the remote control or side of TV:

 

 

■ If the OSD appears, check the cables to the input source and

 

 

press the source button on the remote control or side of TV to

 

 

choose the input source.

 

 

■ If the OSD does not display, see the next symptom, “There is no

 

 

power.”

 

 

■ Did the HP logo display when you turned on the TV? (TV must be in

 

 

Standby Mode Low power to see the logo; refer to “Selecting the

 

 

Standby Mode (Power Control)” on page 40.)

 

 

■ If yes, check the cables to the input source and press the source

 

 

button on the remote control or side of TV to choose the input

 

 

source.

 

 

■ If no, see the next symptom: “There is no power.”

 

 

 

 

There is no power.

■ Press the Power button on the remote control unit.

 

 

■ If the indicator on the TV is off, press the Power button on the TV.

 

 

■ Is the AC cord disconnected? Make sure both ends of the power cord

 

 

are plugged in.

 

 

■ Is there power coming from the outlet? Plug in a functional lamp or

 

 

other electrical device into the same outlet as the TV to make sure

 

 

there is power coming from the outlet.

 

 

■ If using a power strip, make sure it is turned on.

 

 

 

 

Troubleshooting 49