3. Troubleshooting

3-3 Basic troubleshooting chart

If you experience trouble while you are using this machine as a printer, refer to the table below to perform minor adjustments. If trouble persists, contact your service representative or an authorized service center.

* For information in regard to general mechanical trouble with the machine, refer to the Instruction Handbook for your copier.

Problem

Check point

Procedure

Reference page

 

 

 

 

Nothing is printed out

Is the power cord loose?

Connect the power cord securely to a power

—

 

 

source.

 

 

 

 

 

 

 

 

Is the power ON ( ) to the printer?

Turn the main switch to the printer ON ( ).

3

 

 

 

 

 

Is the printer cable appropriate and

Be sure to use a compliant printer cable and

3

 

is it connected properly?

make sure it is connected properly.

 

 

 

 

 

 

 

Did you connect the printer cable

Connect the printer cable BEFORE you turn

 

 

AFTER you turned the power to the

the power to the printer ON.

—

 

printer ON?

 

 

 

 

 

 

 

Is the printer off-line? (Is the Data

Perform the appropriate procedure to light

 

 

On-line indicator out?)

the Data On-line indicator and put the printer

 

 

 

on-line.

 

 

 

1 Press the Printer key. The machine will

2

 

 

switch to the printer mode.

 

 

 

2 Press the Start [GO] key.

 

 

 

3 The Data On-line indicator will light.

 

 

 

 

 

Text is not printed correctly

Is the printer cable appropriate and

Be sure to use a compliant printer cable and

3

 

is it connected properly?

make sure it is connected properly.

 

 

 

 

 

 

Print out is not correct

Is the setting configuration in your

Confirm the settings in the printer driver as

—

 

computer correct?

well as in the software application in use.

 

 

 

 

 

 

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