9-14
Cisco TelePresence System 3000
OL-14521-01
Chapter 9 First-Time Setup
Setting Up CTS Components
microphones per screen, depending on the number of microphones installed. The top mic rophone
represents the microphone in the front row; the bottom microphone icons represent the back row
microphones.
• Click Microphones on the Hardware Setup window.
• Click Start to begin setup.
• Lightly tap each microphone and watch the audio meter on the corres ponding display screen to see
that sound registers.
• Click Refresh Microphones Status (CTS-3200s only) to update the on/off status of all
microphones.
• Click Stop when setup is complete.
Troubleshooting Microphones
Use Table 9-4 to troubleshoot problems with microphones.
Tab l e 9-4 Troubleshooting Chart for Microphone Problems
Problem Possible Cause Possible Solution
Sound is muffled. Something near or on the
microphone is distorting the
sound.
Move objects away from the
microphone.
Cisco TelePresence 3000/3200 only
Sound registers at the wrong
microphone.
Microphone cable is not
connected to its corresponding
codec.
Check that the cable from the
microphone is plugged into the
correct receptor on the codec.
Plug all microphones into the
primary codec.
No sound registers. Microphone cable is not
connected or is only partially
connected.
Check that the system is plugged
in and power is on.
Check that the microphone plug
is firmly seated in the correct
connector on the primary codec.
Check that the mute light on each
microphone is lit. An unlit light
indicates that the microphone is
not plugged in.
Lightly tap the microphone to
see if sound registers.
Contact Cisco technical support
if you are certain that the cabling
is correct and power is applied to
the system, but no sound
registers on the microphone.
Microphone icon with red pipe
displays.
Microphone is not connected. Check that the microphone is
properly plugged in.
Microphone icon with question
mark displays.
One of the microphones is
unplugged.
Check that the microphone is
properly plugged in.