Cisco Systems 3000 manual Troubleshooting Cameras, Use -2to troubleshoot problems with cameras

Chapter 9 First-Time Setup

Setting Up CTS Components

Troubleshooting Cameras

Use Table 9-2to troubleshoot problems with cameras.

Table 9-2	Troubleshooting Chart for Camera Problems
Problem		Possible Cause	Action
Cisco TelePresence 3000/3200 only		Cables are plugged into the	Check that the cables from each
Camera image appears on the		wrong connector ports.	camera are plugged into the
wrong display.			correct connector on its
			respective codec.
			Two connections are made for
			the camera, an RJ-45 cable plugs
			into the large connector and a
			video-to-DVI-I cable plugs into
			the small connector. Connect
			them as follows:
			• Plug the center camera into
			the primary codec.
			• Plug the participant’s left
			camera into the left
			secondary codec.
			• Plug the participant’s right
			camera into the right
			secondary codec.
Image not positioned correctly.		Camera is not aligned correctly.	Adjust and focus the camera
			using the targets.
Image colors are incorrect.		Video cable is only partially	Tug on the plug to see if it is
		connected.	fully plugged in.
		Color settings are not correct.	See separate documentation for
			the camera adjustment
			procedures.
No image.		Lens cap is in place.	Remove the lens cap.
		Camera is not plugged in or is	Check power connections and
		plugged in incorrectly.	switches on each display.
			Verify that the video and
			Ethernet cables from each
			camera are plugged into the
			correct connectors on their
			respective codecs.
No image.		Camera or display is broken.	Contact Cisco technical support
			if you are certain that the cabling
			is correct, power is applied, and
			a display and camera test has
			been run, but no image is seen on
			the display.

	Cisco TelePresence System 3000
9-12	OL-14521-01