Troubleshooting Presentation Devices | Cisco Systems 3000 manual

Chapter 9 First-Time Setup

Setting Up CTS Components

Troubleshooting Presentation Devices

Use Table 9-5to troubleshoot problems with presentation devices.

		Table 9-5	Troubleshooting Chart for Presentation Device Problems

		Problem		Possible Cause	Possible Solution

		Test pattern is not displayed.		Projector power switch is off.	Check projector power switch.
					Switch the projector on/off
					rocker switch to the ON position.

		Test pattern is not displayed.		Power cable is not connected.	Check to see if the LED on the
					top of the projector is
					illuminated; it can be either
					green or yellow. If the LED light
					is not illuminated, make sure that
					the power cable is plugged in.

		Test pattern is not displayed.		Video cable connector is not	Check that the video cable
				connected to the projector or to	connector is plugged into the
				the primary codec.	projector and into the correct
					connector on the primary codec.
					Contact Cisco technical support
					if you are certain that the cabling
					is correct and power is applied to
					the system but no image is
					displayed.

		Test pattern is not displayed.		Projector is set up to receive PC	Use the projector remote control
				input instead of input from its	to configure the projector for HD
				video cable connector.	video input. If your system
					includes an Auxiliary Control
					Unit, click Set Projector
					Defaults.

		Test pattern is not displayed.		Object is blocking the path of the	Remove any objects blocking the
				projector.	projector lens.

		Test pattern is not displayed.		Video cable connector is not	Seat the video cable connector
				securely seated in the projector.	securely.

		Test pattern is not displayed.		Video cable connector is not	Seat the video cable connector
				securely seated in the primary	securely.
				codec.

		Test pattern is not displayed.		Video cable connector is not	Check the cabling diagrams in
				inserted in the correct port on the	Chapter 8, “Routing Power and
				primary codec.	Signal Cables”to identify the
					correct port into which to insert
					the video cable connector. The
					video cable connector should be
					connected to auxiliary video out.

		Projector image is dim.		Lamp iris needs to be set to open.	Complete Step 10 in the
					“Standard CTS-3000 Projector
					Setup” section on page 9-15.

				Cisco TelePresence System 3000
				Cisco TelePresence System 3000
	OL-14521-01						9-21
	OL-14521-01						9-21

Image 175

Cisco Systems 3000 manual Troubleshooting Presentation Devices, Use -5to troubleshoot problems with presentation devices

Contents

Text Part Number OL-14521-01 Americas Headquarters Cisco Systems, Inc. All rights reserved Iii N T E N T S Standard CTS-3000 Projector Setup Overview A-1 Camera Target, 69-1674-xx, CTS-CAM-TOOL A-10 Vii Viii Conventions Introduction Related Documentation This chapter is organized the same as Chapter Chapter Organization Routing Power and Signal Cables Camera Target assembly used for camera focus and alignment View of an Assembled Cisco TelePresence System Assembly Overview Conventions and Terminology Uncrating and Unpacking Tools and Equipment List Overview Tools and Equipment List Cisco TelePresence System 32, 33 Parts ListKey Part Description Part Number Qty Ctn Display structure 700-23358-xx 35, 36 Leveling feet Codec Safety trays Attach the Codec Safety trays to the Front Foot stabilizers Rear and Front Foot stabilizers Left and Right Display Shelf supports Display Tilt brackets Attach the Display Tilt brackets to each Display structure Camera Assembly bracket Upper and Lower Support crossbars 201108 Positioning the Display Structures Described in , Building This chapter for leveling purposes700-23598-xx 44 CTS3K-M Only. The Display shelves Attaching bracketing hardware are Left, center, and right Plasma displays Attach the Display shelves to the Display shelf supports Attach the Display shelves to the Display shelf supports Leveling Alignment Points Purpose of Leveling the Plasma displays Level the Display shelves along the X and Y axes Leveling Goals Cisco TelePresence System Level the Plasma displays along the X and Y axes Align the edges of Plasma displays Cisco TelePresence System OL-14521-01 Apply the Black Buffer strips Completing the Plasma display setup Plastic diffuser panel center 700-23745-xx Lighting support brackets 700-23749-xxSupport struts 700-23752-xx End structure brackets 700-23750-xx Reflector top center 700-23731-xx Reflector bottom top side 700-23827-xxReflector bottom end 700-23828-xx Reflector bottom spacer 700-24152-xxPage Support struts and Lighting Support brackets Left and Right outer Support brackets from Figure Four inner Support brackets from Figure Four End structure brackets Three Reflector bottom trays Two Reflector bottom spacers Left and Right vertical Reflector Bottom ends Light Cup bracket Three 5-foot Light fixtures 10 Left and Right 4-foot Side Light fixtures 11 Two center Metal Trim panels Attach the two center Metal Trim panels 12 Two side Metal Trim panels Attach the two side Metal Trim panels 13 Center Plastic Diffuser panel Attach the center Plastic Diffuser panel 14 Left and Right Plastic Diffuser panels Attach the left and right Plastic Diffuser panels Four L-brackets 16 Two vertical Plastic Diffuser panels 17 Plastic Diffuser Panel brace 18 Center Reflector top 19 Left and Right Reflector tops 2017 21 Left and Right vertical Reflector ends 22 Left and Right corner Reflector Transition pieces 23 Two Metal Trim panels Display shelf section right 700-23598-xx Shelf, Product ID CTS3K-FUR-MAPLEDisplay shelf section left 700-23600-xx Display shelf section center 700-23599-xx Shelf, Product ID CTS3K-M Determining the Display Shelf Type Accessory Cabinet 1shows the attachment hardware differences Display Shelf Hardware Attach the Display shelf hardware to the display shelves Left Display shelf Attach the left Display shelf Center Display shelf Attach the center Display shelf Right Display shelf Attach the right Display shelf Accessory Cabinet Building the Display Shelf Assembly, Product ID CTS3K-M Attach the left Display shelf Attach the center Display shelf 10 Right Display shelf 11 Accessory Cabinet Building the Table Assembly Miscellaneous Table Items Number Panel Assembly Determining the Table Section Type Building the Table Assembly, Product ID CTS3K-FUR-MAPLE Four Molded foam bumpers and the four Table leg bases Right-wing tabletop section Right Table segment Right-most Table Leg Attach the right-most Table Leg 10 13 Right-center Table leg Attach the Right-center Table leg Left Table segment Left center Table leg Attach the left center Table leg Left-most Table leg Attach the left-most Table leg Table Door Attach the table door Label and Safety Strap Accessory cabinets Building the Table Assembly, Product ID CTS3K-M Four Molded foam bumpers and the four Table leg bases 22 23 Assemble the I/O modules for the inner molded foam bumpers Right Wing Tabletop Section Cisco TelePresence System Right Most Table Leg Attach the right most Table Leg Center Table segment Right center Table leg Attach the right center Table leg Left Table segment 204143 Left Most Table Leg Attach the left most Table leg Microphone Assembly Left Connecting Tabletop Section Accessory cabinets Assembling the Remaining Cisco TelePresence Elements Microphone Assembly Projector Assembly Power I/O ConnectionsAssembly Auxiliary Control Unit Projector Screen Assembly, TypeAudio/Video Extension Unit Cisco IP Phone Bracket Target Assembly Camera Assembly 201165 I/O Modules for Outer Foam Bumpers I/O Modules Inner Foam Bumpers Attach the Projector to the Projector mounting bracket Projector Assembly 201169 VGA Module Rotated for clarity Attach the center Privacy panel Attach the left Privacy panel Attach the right Privacy panel 10 Privacy Panel Assembly Attach the right-wing Privacy panel 11 Privacy Panel Assembly Attach the Cable management bars to the three Codecs Codec Assembly Attach the Codec attachment brackets to the three Codecs 201177 15 Audio/Video Expansion Unit and Bracket 16 Audio/Video Extension Unit 17 Speaker Assembly 18 Speaker Assembly Attach the Speakers to the Speaker boards 19 Speaker Assembly 20 Projector Screen Assembly 21 Auxiliary Control Unit 22 Camera Target Assembly Specific part numbers Routing Power and Signal Cables Routing Power and Signal Cables Parts List Dual PDU installation to left accessory cabinet Right-side PDU installation to right accessory cabinet Attach the center PDU to the center privacy panel Table assembly PDU attachment to the center Privacy panel Routing Power Cables for I/O Modules and Projector Routing Signal cables from the Table assembly Route the signal cables from the table assembly IP Phone Signal VGA Peripheral Cisco TelePresence System OL-14521-01 14Microphones 205760 Cabling the Speakers Auxiliary Control Unit 11 Cabling the Plasma displays Connect the plasma display cables Hdmi connector Connect the camera assembly cables 13 Cabling the Codec Signal Cables Connect the codec signal cables 14 Routing the Codec Power Cables Connect the codec power cables Auxiliary Control Unit Projector Presentation Codec OL-14521-01 Hood Assembly Figure Loading CTS Administration Software Bootup Completed System IP Address Setting Up CTS Components Configuring an Alternate Tftp Server Optional Selecting the Light Level Setting Up the Displays Problem Possible Cause Action Troubleshooting DisplaysOnly Attach the Camera Target Setting Up the CamerasStart the Software Setup Auto Adjust Left/right screws Rotation screws Lens Up/down screw Screen border Focus the Camera Attaching the Camera Hood AssemblyShow All Camera Targets Flipping the Video Image Attaching the Camera Hood Assembly Use -2to troubleshoot problems with cameras Troubleshooting Cameras Use -3to troubleshoot problems with speakers Setting Up the SpeakersSetting Up the Microphones Troubleshooting Speakers Use -4to troubleshoot problems with microphones Troubleshooting Microphones Standard CTS-3000 Projector Setup Setting Up the Projector Press the Up Arrow and Down Arrow keys and select Ceiling Press the Menu key on the remote controlUse the Up Arrow and Down Arrow keys and highlight Setting Press the Right Arrow key and select on First-Time Setup Setting Up CTS Components Click Presentation Devices on the Hardware Setup window Projector Setup With an Auxiliary Control Unit Click Presentation Devices on the Hardware Setup window Use -5to troubleshoot problems with presentation devices Troubleshooting Presentation Devices Other Devices 10-1 Cleaning the Plasma displaysCleaning the Camera lens Maintaining the Tabletop 10-2 Maintaining the Projector Required Information, Tools, and Equipment Replacing the Camera Cluster-Part Number11-1 Removing the Camera Cluster Powering Off the System11-2 11-3 Replacing a Plasma Display-Part Number CTS-DISP-65-GEN2 11-4 Removing Audio Components Removing a Display Shelf Removing the Left Tabletop Door Section11-5 11-6 Removing the Display Screen and Completing the Procedure 11-7 Removing and Replacing a Speaker Replacing a Speaker-Part Number CTS-LDSPKR11-8 11-9 11-10 Removing and Replacing a Codec 11-11 Remove the L brackets from the codec Removing and Replacing a Microphone Replacing a Microphone-Part Number CTS-MIC11-12 11-13 11-14 Replacement BulbsReplacing a Light Fixture-Part Number CTS-LIGHT-FIXT Replacing a Light Fixture 11-15 See , Building the Lighting Assembly for more information 11-16 11-17 Replacing the Projector Lamp-Part Number 11-18 11-19 Replacing the Projector-Part Number CTS-PRJTR-GEN1 11-20 Replacing a PDU-Part Number CTS-PWR-PDU Replacing a Display Shelf Replacing the Auxiliary Control Unit-Part Number11-21 11-22 Removing and Replacing a Display Shelf Row Table Section Complete these steps to replace a table top section Replacing a Table Top Section11-23 11-24 Removing and Replacing a Table Top Section 11-25 11-26 Overview Sub-Kit ID Chapter Parts ListNumber Part Number Part Description Qty Reference OL-14521-01 Carton 3 of 47 Primary Codec, 800-28191-xx, CTS-CODEC-PRIM With mounting accessoriesCarton 4 of 47 Secondary Codec, 800-28202-xx, CTS-CODEC-SEC Carton 8 of 47 Speaker, 74-4740-xx, CTS-LDSPKR Carton 5 of 47 Secondary Codec, 800-28202-xx, CTS-CODEC-SECCarton 6 of 47 Projector, 74-4824-xx, CTS-PRJTR-GEN1 Carton 7 of 47 Speaker, 74-4740-xx, CTS-LDSPKR Carton 12 of 47 Brackets, 69-1632-xx, CTS3K-STRUCTURE Carton 10 of 47 Power Cord, 37-08xx-xx, PWR-CORD10-xxXxxx-xx Power cord Chapter Refer to Appendix Carton 11 of 47 Camera Bracket, 69-1627-xx, CTS3K-STRUCTURE 69-1624-xx 700-23359-xx Front foot stabilizer Chapter 74-4605-xx Inch high-definition display Chapter Carton 20 of 47 Plasma Display, 74-4881-xx, CTS-DISP-65-GEN2 Carton 25 of 47 Foam Bumpers, 69-1634-xx, CTS3K-STRUCTURE Carton 30 of 47 Light Fixture, 74-5362-xx, CTS-LIGHT-FIXT Carton 27 of 47 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXTCarton 28 of 47 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXT Carton 29 of 47 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXT Carton 32 of 47 Camera Target, 69-1674-xx, CTS-CAM-TOOL Carton 31 of 47 Light Fixture, 74-5362-xx, CTS-LIGHT-FIXTCarton 34 of 47 Privacy Panels, 69-1629-xx, CTS3K-STRUCTURE Carton 40 of 47 Display Shelves and Codec Tray Carton 39 of 47 Projector Screen, 74-5416-xx, CTS3K-SCREEN Carton 44 of 47 Tabletop, 69-1638-xx, CTS3K-FUR-MAPLE Carton 46 of 47 Display Shelf, 69-1640-xx, CTS3K-FUR-MAPLE Carton 45 of 47 Tabletop, 69-1639-xx, CTS3K-FUR-MAPLECarton 47 of 47 Speaker Boards, 69-1641-xx, CTS3K-FUR-MAPLE OL-14521-01 Spline Draw bolt Carton 3 of 44 Primary Codec, 800-28191-xx, CTS-CODEC-PRIMCarton 4 of 44 Secondary Codec, 800-28202-xx, CTS-CODEC-SEC CP-7975G 68-3309-01 Cisco IP Phone 7975G Chapter Carton 8 of 44 Speaker, 74-4740-xx, CTS-LDSPKR Carton 5 of 44 Secondary Codec, 800-28202-xx, CTS-CODEC-SECCarton 6 of 44 Projector, 74-4824-xx, CTS-PRJTR-GEN1 Carton 7 of 44 Speaker, 74-4740-xx, CTS-LDSPKR Carton 12 of 44 Brackets, 69-1632-xx, CTS3K-STRUCTURE Carton 10 of 44 Power Cord, 37-08xx-xx, PWR-CORD10-xxXxxx-xx Power cord Chapter Carton 9 of 44 Speaker, 74-4740-xx, CTS-LDSPKR 69-1628-xx 700-23362-xx Privacy panel right-wing Chapter Carton 20 of 44 Plasma Display, 74-4881-xx, CTS-DISP-65-GEN2 Carton 24 of 44 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXT Carton 28 of 44 Light Fixture, 74-5362-xx, CTS-LIGHT-FIXT Carton 25 of 44 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXTCarton 26 of 44 Light Fixture, 74-5361-xx, CTS-LIGHT-FIXT Carton 27 of 44 Light Fixture, 74-5362-xx, CTS-LIGHT-FIXT Carton 31 of 44 Privacy Panels, 69-1629-xx, CTS3K-STRUCTURE 69-1626-xx 700-23339-xx Display shelf support left Chapter Carton 36 of 44 Projector Screen, 74-5416-xx, CTS3K-SCREEN Carton 43 of 44 Foam Bumpers, 69-1634-xx, CTS3K-STRUCTURE Appendix a Appendix a Parts List Sorted by Carton OL-14521-01 Argentina Asia PacificPart Description Part Number Qty China AustraliaIndia, UAE, South Africa North America IsraelItaly Japan 74-4862-01 37-0843-01 Modules power/EthernetSwitzerland United Kingdom