Cisco Systems 3000 manual Troubleshooting Displays, Problem Possible Cause Action, Only

Chapter 9 First-Time Setup

Setting Up CTS Components

Troubleshooting Displays

Use Table 9-1to troubleshoot problems with the images on the displays.

Table 9-1	Troubleshooting Chart for Display Problems
Problem		Possible Cause	Action
Cisco TelePresence 3000/3200		Video cable is not connected to its	Check that the cable from each
only		corresponding codec connector.	display is plugged into the correct
Power-on test indicates the		Ethernet cable from secondary	connector on its corresponding
displays turn on in the			codec.
		codec is not plugged into the
wrong sequence. The
		correct port on the primary codec.	Plug the video-to-video cable into
normal power on sequence
			the display connector on the
is the left, center, then right
			correct codec, as follows.
display screen.
			• Plug the center display into the
			primary codec.
			• Plug the participant’s left
			display into the left secondary
			codec.
			• Plug the participant’s right
			display into the right
			secondary codec.
No image.		Power cable is not plugged in.	Check power connections and
		Power switch on the back of the	switches on each display.
		display is off.
No image.		The display has no image when	No image expected. Enable a
		you are between calls.	display test from the Web user
			interface to place the displays in
			test mode.
No image.		Video cable is not connected.	(CTS-1000 only) Check that the
			LED is lit at the bottom front of
			each display and is either green or
			amber.
			Contact Cisco technical support if
			you are certain that the cabling is
			correct and power is applied to the
			system, but no image is seen on the
			display.

Cisco TelePresence System 3000

9-6 OL-14521-01