Check the type of media loaded in the device

•Make sure the tray supports the type of media you have loaded. For more information, see Understand specifications for supported media.

•Make sure you have selected the tray in the printer driver that contains the media that you want to use.

Check the device location and length of USB cable

It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long. You can also try a new USB cable to check whether the cable has failed.

Meaningless characters print

If an interruption occurs to a job that is printing, the device might not recognize the rest of the job.

Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs in the printer driver, turn the device off, let it set for a few seconds, turn the device on, and then print the document.

Check the cable connections

If the device and computer are connected with a USB cable, the problem may be due to a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn off the device, disconnect the cable from the device, turn on the device without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available.

Ink is smearing

Check the print settings

Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see Change print settings.

Check the media type

•Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Select print media.

•Make sure that the media type selected in the printer driver matches the media type loaded in the device.

Poor print quality and unexpected printouts

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