Chapter 5
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see Select print media.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding media type in the printer driver. For more information, see Print on special and custom- sized media.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Printout shows bleeding colors
Check the ink cartridges
Make sure you are using genuine HP ink. For ordering information, see HP supplies and accessories.
72 Maintain and troubleshoot