Chapter 5
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
•Make sure that you are printing with media that meets specifications. For more information, see Select print media.
•Make sure to print with media that is not wrinkled, folded, or damaged.
•Make sure that the input trays are loaded correctly and are not too full. For more information, see Load media.
Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer.
2.Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands, and then pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer, and lower its cover. If the jam is inside, carefully remove it. Close the cover.
86 Maintain and troubleshoot