Technical Support

Please refer to your camera User's Manual for support procedures and contact information.

Troubleshooting

NOTE For additional troubleshooting information, please see the Troubleshooting section in your camera User’s Manual.

Problem

Possible cause

Solution

The camera

Batteries in the

Install a rechargeable lithium ion

batteries will

camera are not

battery. Disposable Duracell® CP-1

not charge,

rechargeable.

batteries are not rechargeable.

and the

 

 

The camera

Make sure the camera has been left

camera

has not been

in the camera dock for at least

charging

left in the dock

4 to 7 hours to charge completely,

light is on.

long enough.

and the charging light has stopped

 

 

 

blinking.

 

 

 

 

Battery voltage

The camera will not attempt to

 

is too low for

charge batteries that may be

 

charging to

damaged or over-discharged.

 

start.

Remove the battery from the

 

 

camera and charge it in the dock

 

 

recharging bay, then try it in the

 

 

camera again. If the battery will not

 

 

charge sufficiently in either the dock

 

 

or the camera, it is likely that the

 

 

battery is bad. Purchase a new

 

 

lithium ion battery and try again.

 

 

 

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