Technical Support
Please refer to your camera User's Manual for support procedures and contact information.
Troubleshooting
NOTE For additional troubleshooting information, please see the Troubleshooting section in your camera User’s Manual.
Problem | Possible cause | Solution | |
The camera | Batteries in the | Install a rechargeable lithium ion | |
batteries will | camera are not | battery. Disposable Duracell® | |
not charge, | rechargeable. | batteries are not rechargeable. | |
and the |
|
| |
The camera | Make sure the camera has been left | ||
camera | |||
has not been | in the camera dock for at least | ||
charging | |||
left in the dock | 4 to 7 hours to charge completely, | ||
light is on. | |||
long enough. | and the charging light has stopped | ||
| |||
|
| blinking. | |
|
|
| |
| Battery voltage | The camera will not attempt to | |
| is too low for | charge batteries that may be | |
| charging to | damaged or | |
| start. | Remove the battery from the | |
|
| camera and charge it in the dock | |
|
| recharging bay, then try it in the | |
|
| camera again. If the battery will not | |
|
| charge sufficiently in either the dock | |
|
| or the camera, it is likely that the | |
|
| battery is bad. Purchase a new | |
|
| lithium ion battery and try again. | |
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