Problem | Possible cause | Solution | |
The camera | The camera is | Make sure the camera is inserted | |
batteries will | not securely in | completely into the dock. | |
not charge, | the dock. |
| |
and the |
|
| |
The camera | Confirm that the power cord is | ||
camera | |||
dock does not | plugged into the dock. Check that | ||
charging | |||
have electrical | the dock power light blinks when | ||
light is off. | |||
power. | the camera is in the dock. | ||
| |||
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| |
The camera | The dock is | Connect the USB cable directly to | |
is not | connected to | one of the USB ports on the back of | |
recognized | the computer | the computer. | |
by the | through a USB |
| |
computer | hub or the USB |
| |
when it is in | port on the |
| |
the dock. | front of the |
| |
| computer. |
| |
|
|
| |
| The USB cable | Try connecting the camera directly | |
| connecting the | to the computer using the cable that | |
| dock to the | is connecting the dock to the | |
| computer is | computer. If it works, then the | |
| bad. | problem is not the cable. If it does | |
|
| not work, try using a different USB | |
|
| cable. | |
|
|
| |
| The HP Image | Refer to your camera User’s | |
| Zone software | Manual for installation instructions. | |
| is not installed |
| |
| on your |
| |
| computer. |
| |
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|
18 | HP Photosmart |