Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
NOTE: Known issues are often fixed with new releases of firmware. To optimize your digital photography experience, periodically check the
Use the 
Buy Prints Online feature on the 
Photosmart Express Menu (see “Buying prints online” on page 39).
•Install a new or recharged battery, ensuring that the battery is inserted correctly (see “Install the battery” on page 5) and that you are using a rechargeable HP Photosmart R07 Lithium Ion battery for HP Photosmart
•Ensure that a battery is installed in the camera, that the power adapter is connected to the camera and is plugged into a working electrical outlet, and that power adapter is not damaged or defective.
•Ensure that the memory card is the proper type (see “Storage” on page 58). If so, remove the memory card and turn on the camera; if the camera turns on, turn off the camera, install the memory card, turn on the camera, and format the memory card (see “Install and format an optional memory card” on page 7). If the camera does not turn on after you reinstalled the memory card, format the memory card using a memory card reader, or replace the memory card.
•Reset the camera (see “Resetting the camera” on page 44).
The battery gauge goes up and down frequently.See “Power indicators” on page 55.
I have to recharge the Lithium Ion battery frequently.•See “Extending battery life” on page 54.
•A battery that is new or has not been charged recently must be recharged to reach full capacity.
•If you have not used the battery for two months or longer, recharge it.
The Lithium Ion battery will not charge.•Try charging it again after it has drained awhile.
•Use only the power adapter that came with your camera.
•If charging the battery does not work, replace the battery.
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