Chapter 9

I cannot transfer images from the camera to my computer.

•Either install the HP Photosmart Software (see “Install the software” on page 8), or see “Transferring images without HP Photosmart Software” on page 35.

•Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

•Set your camera to act as a Disk Drive (see USB Configuration in “Using the Camera Setup Menu” on page 42), then follow the steps in “Connecting to the computer” on page 35.

I get an error message when transferring images to my computer.

A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Software, disconnect the camera from the computer, and reset the camera (see “Resetting the camera” on page 44). Then restart the image transfer process (see “Transferring images with HP Photosmart Software” on page 34).

The HP Photosmart Software does not start automatically when I connect to my Macintosh.

Configure your camera preferences so the HP Photosmart software starts automatically when you connect your camera to your Macintosh. Open the HP Photosmart Camera settings in System Preferences to make changes, or to view the camera software help.

The HP Photosmart Software takes a long time before it is ready to transfer images from my camera.

Having a large number of files stored on an optional memory card affects the amount of time it takes for the HP Photosmart Software to start transferring images. For best results, transfer images to your computer frequently, and always format the card after transferring images (see “Install and format an optional memory card” on page 7).

My camera shuts down unexpectedly.

•A power surge or electrostatic discharge may have affected the camera. Remove the battery and reset the camera (see “Resetting the camera” on page 44). Then reinstall the battery and turn on the camera.

•Recharge the battery.

•Connect the camera to AC power via the power adapter (see “Charge the battery” on page 6), then turn on the camera.

•Replace the battery.

I am having a problem installing or using the HP Photosmart Software.

•Make sure your computer meets the minimum system requirements as stated on the camera packaging.

•Refer to the HP Photosmart Software online help system.

•Refer to the Hewlett-Packard Technical Support website: www.hp.com/support.

50 Troubleshooting