Condition |
| Suggested solutions |
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|
Wrinkles or | • | Ensure that the paper is loaded properly. |
creases | • | Check the paper type and quality. See page |
|
| 5.2. |
| • | Turn over the stack of paper in the tray. Also |
|
| try rotating the paper 180° in the tray. |
Back of | • | The transfer roller may be dirty. See page 8.1. |
printouts are | • | Check for leaking toner. Clean the inside of |
dirty |
| the printer. |
Solid black | • | The toner cartridge may not be installed | ||
pages |
| properly. Remove the cartridge and reinsert. | ||
|
|
| • | The toner cartridge may be defective and |
|
|
|
| need replacing. Install a new toner cartridge. |
|
|
| • | The printer may require repair. Contact a |
|
|
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| service representative. |
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Loose toner | • | Clean the inside of the printer. | |||
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| • | Check the paper type and quality. See page |
|
|
|
|
| 5.2. |
|
|
|
| • | Install a new toner cartridge. See page 8.4. |
|
|
|
| • If the problem persists, the printer may require | |
|
|
|
|
| repair. Contact a service representative. |
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Character voids | Character voids are white areas within | ||||
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| characters that should be solid black: | |
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| ||
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| • | If you are using transparencies, try another |
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|
|
| type of transparency. Because of the |
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|
|
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| composition of the transparency, some |
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|
|
| character voids may be normal. |
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|
|
| • | You may be printing on the wrong surface on |
|
|
|
|
| the paper. Turn over the paper in the tray. |
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|
|
|
•The paper may not meet paper specifications. See page 5.3.
Condition |
| Suggested solutions |
Horizontal | If horizontally aligned black streaks or smears | |
stripes | appear: | |
| • | The toner cartridge may be installed |
|
| improperly. Remove the cartridge and |
|
| reinsert. |
| • | The toner cartridge may be defective. Install a |
|
| new toner cartridge. See page 8.4. |
| • If the problem persists, the printer may require | |
|
| repair. Contact a service representative. |
Curl | If the printed paper is curled or paper does not | |
| feed into the printer: | |
| • | Turn over the stack of paper in the tray. Also |
|
| try rotating the paper 180° in the tray. |
An unknown | Your printer is probably being used at an altitude |
image repetitively | of 1,000 m (3,281 ft) or above. |
appears on a | The high altitude may affect the print quality |
next few sheets | such as loose toner or light imaging. You can set |
or loose toner, | this option through Printer Settings Utility or |
light print or | Printer tab in printer driver’s properties. See |
contamination | page 1.5. |
occurs. |
|
Common Windows problems
Condition | Suggested solutions |
|
|
“File in Use” | Exit all software applications. Remove all |
message appears | software from the StartUp Group, then restart |
during installation. | Windows. Reinstall the printer driver. |
|
|
“General Protection | Close all other applications, reboot Windows, |
Fault”, “Exception | and try printing again. |
OE”, “Spool32”, or |
|
“Illegal Operation” |
|
messages appear. |
|
|
|
“Fail To Print”, “A | These messages may appear during printing. |
printer timeout error | Just keep waiting until the printer finishes |
occurred,” | printing. If the message appears in standby |
messages appear. | mode or after printing has been completed, |
| check the connection and/or whether an error |
| has occurred. |
|
|
Note
• Refer to Microsoft Windows 2000/XP/Vista and Windows Server 2003 User’s Guide that came with your PC for further information on Windows error messages.
9.9 <Troubleshooting>
