TROUBLESHOOTING FLOWCHART
Follow the troubleshooting flowchart below. Experience has shown that most communication problems are user error or PC compatibility issues.
Troubleshooting Flowchart
STARTING
POINT
IS
DISPLAYED WHEN ATTEMPTING
DOWNLOAD OR UPLOAD?
YES NO
FOR MISC PROBLEMS,
CALL TECH SUPPORT.
CYCLE ENGINE RUN/STOP SWITCH.
VERIFY CHECK ENGINE LIGHT
ILLUMINATED. IS PROBLEM FIXED?
YES NO
DONE
USE WINDOWS DEVICE MANAGER TO
VERIFY THAT CORRECT COM PORT IS
SELECTED. IS PROBLEM FIXED?
YES NO
DONE
FIRST TIME USE OF USB ADAPTER THAT WAS SUPPLIED BY A THIRD PARTY (NOT SOLD AS PART OF OUR SYSTEM)?
YES NO
USB ADAPTER MAY BE INCOMPATIBLE. REPLACE USB ADAPTER (REFER TO INSTRUCTIONS). IS PROBLEM FIXED?
YES NO
DONE
OTHER SOFTWARE ON PC THAT USES COM PORT SUCH AS PALM PILOT OR DIGITAL CAMERA?
YES NO
DISABLE OTHER SOFTWARE.
PALM PILOT - MAKE SURE
HOT SYNC ICON DOES NOT
APPEAR IN SYSTEM TRAY.
IS PROBLEM FIXED?
|
| NO |
| YES |
| ||
|
|
|
|
|
|
|
|
USE ANOTHER PC OR UNINSTALL |
|
| DONE | ||||
OFFENDING SOFTWARE. IN SOME |
|
| |||||
|
|
|
|
| |||
CASES YOU MAY HAVE TO RELOAD |
|
|
|
|
| ||
|
|
|
|
| |||
WINDOWS. CALL TECH SUPPORT |
|
|
|
|
| ||
FOR FURTHER INFORMATION. |
|
|
|
|
| ||
|
|
|
|
|
|
|
|
CALL TECH SUPPORT
Daytona Twin Tec LLC, 933 Beville Road, Suite | TCFI Log |
(386) | 3/2007 |
Page 8 |
|
