HP C300, C300EU, C301NR, C302NR, C303NR, C304NR, C305LA, C306US, C310EA, C310EU, C315LA, C318LA, C350EU, V6000Z, V6100, V6101AU, V6101US, V6101XX, V6102XX, V6103NR, V6107US, V6109AU, V6109EU, V6109OM, V6110CA, V6110US, V6112EU, V6115EU, V6115OM, V6117EU, V6120CA, V6120US, V6126EU, V6128EU, V6131EU, V6133CA, V6133CL, V6133EU, V6137EU, V6138EU, V6139EU, V6171CL, V6200, V6205NR, V6206AU, V6210CA, V6210US, V6213AU, V6215BR, V6215CA, V6216CA, V6220BR, V6223EU, V6225BR, V6230BR, V6230CA, V6233EU, V6261EU, V6272EU, V6301AU, V6304AU, V6305CA, V6305NR, V6310CA, V6310US, V6316CA, V6317CA, V6320CA, V6400, V6401AU, V6401XX, V6410CA, V6415CA, V6420US An external device is not working, The computer cannot connect to a wireless network

An external device is not working.

If an external device does not function as expected:

●Turn on the device as instructed in the device user guide. Some devices, such as monitors and printers, may not be powered by the computer, and must be turned on before the computer is turned on.

●Be sure that

●All device connections are secure.

●The device is receiving electrical power.

●The device is compatible with your operating system. For compatibility information, refer to the Web site of the device manufacturer.

●The correct drivers are installed and updated. Drivers may be available on a CD included with the device or on the Web site of the device manufacturer.

The computer cannot connect to a wireless network.

If the computer cannot connect to a wireless network:

1.Verify that the wireless devices are enabled.

●Be sure that the wireless light on the computer is on. If the light is off, press the wireless button to turn it on.

●Be sure that the wireless hardware is properly installed by ensuring there is no red or yellow marking next to the device name in Device Manager.

a.Select Start > My Computer.

b.Right-click in the window and select Properties > Hardware tab > Device Manager.

NOTE If the wireless button is off or the Bluetooth or WWAN device is disabled in Computer Setup, the Bluetooth or WWAN device will not appear in Device Manager.

●Open Wireless Assistant and be sure that the wireless devices are enabled and on. Select Start > HP Info Center > HP Wireless Assistant.

●Be sure that the wireless devices are enabled in Computer Setup or the Setup utility.

a.Open Computer Setup or the Setup utility by turning on or restarting the computer, and then pressing f10 while the “F10 = ROM Based Setup” message or the “Press <F10> to enter setup” message is displayed in the lower-left corner of the screen.

b.Use the arrow keys to select Advanced > Device options or Advanced and then press enter.

2.Be sure that the Windows Wireless Network Connection window can display the network.

●Click the Refresh button so that Windows will scan all channels for available access points.

●Be sure that the computer is within optimal range of the wireless router (access point).

●Be sure that the computer wireless antennae are free from obstructions.

6 Chapter 1 Quick checklist

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