HP C300, C300EU, C301NR, C302NR, C303NR, C304NR, C305LA, C306US, C310EA, C310EU, C315LA, C318LA, C350EU, V6000Z, V6100, V6101AU, V6101US, V6101XX, V6102XX, V6103NR, V6107US, V6109AU, V6109EU, V6109OM, V6110CA, V6110US, V6112EU, V6115EU, V6115OM, V6117EU, V6120CA, V6120US, V6126EU, V6128EU, V6131EU, V6133CA, V6133CL, V6133EU, V6137EU, V6138EU, V6139EU, V6171CL, V6200, V6205NR, V6206AU, V6210CA, V6210US, V6213AU, V6215BR, V6215CA, V6216CA, V6220BR, V6223EU, V6225BR, V6230BR, V6230CA, V6233EU, V6261EU, V6272EU, V6301AU, V6304AU, V6305CA, V6305NR, V6310CA, V6310US, V6316CA, V6317CA, V6320CA, V6400, V6401AU, V6401XX, V6410CA, V6415CA, V6420US Taking the computer to a service partner

Taking the computer to a service partner

If Customer Care advises you to take the computer to a service partner, be sure to provide the service partner with the information listed in "Preparing to contact Customer Care," earlier in this chapter. In addition

●Be sure either to delete all passwords or to disclose all passwords to the service partner so that they can access the computer.

●Back up all information on the hard drive.

●Provide authorization to the service partner to perform a system recovery, if needed.

10 Chapter 2 Customer Care

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