Obtaining Service
Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your warranty repair, which will save considerable repair time. After you call customer support, a replaceable part can be sent directly to you. Once the part arrives, follow the installation instructions provided. If necessary, you may contact customer support and a technician will assist you over the phone to ensure that the installation is quick and easy. (Available in select
Mail-in Service
If the support specialist determines that hardware repair for your notebook computer is necessary, we will pick up (available in select regions), repair, and return the computer during the Limited Warranty period.
The pickup and delivery service utilizes a central repair facility to provide the highest level of repair quality. The central facility has quick access to the Compaq central parts inventory, proper diagnostic equipment, a controlled environment, and a
If you have questions about packaging requirements when returning your computer for repair, contact customer support. If your notebook is not packaged properly, you will be responsible for any damage that occurs during shipping.
A worldwide warranty program applicable to notebooks is available to assist you when you travel to a participating country, different from the country of purchase. For a list of participating countries and program details, refer to the website at www.compaq.com.
Mail-in Service with an Authorized Service Provider
You also have the option to carry your computer into an authorized retailer for repair. To locate a repair facility in your local area, please call the customer support center.
Service Upgrades and Extended Warranties
A variety of service upgrades are available for your product.* For information on service upgrades, please refer to the Worldwide Phone Numbers booklet.
*Available in select regions. Service upgrades purchased in one country are NOT transferable to another country.
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Warranty Documentation Team Saved date: 04/29/03 9:39 AM
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