HP XT1000, XZ100 manual 74

Symptom

Files are corrupted.

Disk capacity is less than normal.

Disk’s reported capacity is less than actual size

CD/DVD drive

Particular CD or DVD not playing properly.

Cannot read any CD or DVD.

DVD movie stops playing.

Region Code error.

Call Center:	Repair Center:	Repair Center:
Suggestions	Likely Causes	Comments
Run virus scan program.		Use suggestions shown at
Check disk using Tools tab in		left.
disk’s Properties sheet.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Check disk using Tools tab in	Hard drive.	Use suggestions shown at
disk’s Properties sheet.		left.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Hard disk allocates space to
diagnostic software. This
space is unavailable for other
uses, and not included hard
disk capacity reported by
Windows.
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write
quality may vary for other
media.
Restart the notebook.	CD/DVD drive.
Make sure the CD/DVD drive
is inserted properly.
DVD may be double-sided.
Movie may be paused. Press
Play button.
DVDs contain embedded
regional codes that prevent
them from playing outside
the region in which they are
sold. This error occurs when
trying to play DVD intended
for different region.
Important: most DVD drives		HP warranty does not cover
allow region code to be		expense of correcting this
changed only a limited		situation.
number of times (usually no
more than four). When this
limit is reached, the last
change is hard-coded on the
DVD drive, and is permanent.
Refer to the DVD player
software help for details.

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubleshooting and Diagnostics 3-11