Symptom

PC card

Miscellaneous problems.

Data loss.

PC card modem not working.

Video file playback

AVI or MPEG file doesn’t play with two displays.

Resolution or color depth problems when playing an AVI or MPEG file.

Call Center:

Suggestions

Remove and reinsert PC card.

Restart notebook.

Try card in other slot or in another computer.

Check for conflicts or refresh device list in Device Manager. If card requires an IRQ, make sure one is available.

Check HP Notebook web site for installation instructions and information about supported PC cards

(page vi).

Download current drivers from card manufacturer’s web site.

Stop PC card before removing it to avoid data loss.

Disable internal modem.

Before playing, press Fn+F5 to switch to one display. Cannot switch displays after play begins.

If using both displays, video image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings.

Set the resolution or color depth before starting the video file player. You cannot change these settings after play begins.

Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution.

Repair Center: Likely Causes

PC card. PCMCIA socket. Motherboard.

Repair Center:

Comments

Using a flashlight, look for bent pins inside PCMCIA socket.

If both slots have problems, replace motherboard. If only one slot has a problem, try replacing PCMCIA socket.

HP Pavilion zt1100/xz100 Omnibook xt1000

Troubleshooting and Diagnostics 3-19