Checking for Customer Abuse

Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:

•If the shipping box is seriously damaged, customer abuse cannot be declared.

•If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

•If the unit shows any of the following, customer abuse is declared:

…￿ Missing parts.

…￿ Broken plastic parts.

…￿ Parts not original to the unit.

…￿ Damaged or missing keys on the keyboard.

Table 3-2 on page 3-5 includes additional criteria for determining customer abuse to specific parts of the unit.

Important

Parts damaged by customer abuse are not covered by the warranty.

Technology Code ID)

Troubleshooting and Diagnostics

3-3