Symptom

LAN/Network

Call Center:

Repair Center:

Repair Center:

Suggestions

Likely Causes

Comments

General problems.

Can’t browse My Network Places

Can’t log in to Netware servers.

Notebook stops responding after booting

Check cables and connections.

Try connecting notebook to another network station (if applicable).

Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down.

Check settings in Device Manager. If network adapter is disabled, enable it. If conflict exists, try disabling another device.

Use networking troubleshooter in Windows Help.

Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft).

Check with network administrator to make sure network supports NetBEUI protocol.

Use Windows Search to locate computer on network.

If Netware server uses IPX/SPX protocol, may need to force frame type to match server’s frame type. Check with network administrator.

If using a TCP/IP network with no DHCP server, long delay can occur at startup because DHCP is enabled. Contact network administrator for proper TCP/IP configuration.

Mini-PCI card. Motherboard.

Technology Code ID)

Troubleshooting and Diagnostics 3-17