| Call Center: | Repair Center: | Repair Center: |
Symptom | Suggestions | Likely Causes | Comments |
AC adapter does not | Try another AC adapter, if | AC adapter. | AC adapter cannot be |
power notebook. | available. | Motherboard. | repaired, and must be |
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| replaced. |
Battery indicator is | Time Remaining is an |
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inaccurate. | estimate based on |
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| notebook’s power use at |
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| that moment. It, therefore, |
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| depends on current task and |
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| assumes power will be used |
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| at that rate until battery runs |
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| out. So if notebook is |
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| currently using good deal |
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| of power (such as when |
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| reading CD or DVD), Time |
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| Remaining likely shows less |
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| time than actually remains. |
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Standby/resume |
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General problems. | Close all applications before |
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| entering (or allowing |
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| notebook to enter) Standby or |
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| Hibernation mode. |
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| If problem appears after |
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| installing new software |
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| (including drivers), uninstall |
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| that software. Contact |
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| software vendor for additional |
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| support. |
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Notebook resumes | Notebook can take a minute |
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slowly from Standby | or longer to resume if network |
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mode. | card is installed. Blinking |
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| cursor appears while system |
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| is loading and checking |
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| hardware and network |
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| connections. When hardware |
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| is reinitialized, Windows |
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| desktop appears. |
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Does not suspend to | Notebook won’t suspend |
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Standby mode as | if connection to another |
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expected. | computer is active. |
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| If notebook is busy, it |
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| normally finishes current |
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| operation before suspending. |
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Does not | Make sure hibernate support |
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automatically enter | is enabled in Power in |
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Hibernation mode as | Control Panel. Also, make |
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expected. | sure Hibernate timeouts |
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| (Power Schemes tab) for AC |
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| and battery power are not set |
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| to Never. |
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Service Manual | Troubleshooting and Diagnostics |