| Call Center: | Repair Center: | Repair Center: |
Symptom | Suggestions | Likely Causes | Comments |
Files corrupted. | Run virus scan program. |
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| Check hard disk using Tools |
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| tab in disk’s Properties sheet. |
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| Test hard disk drive with |
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| Back up files if possible, then |
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| use Recovery CDs to |
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| reformat hard disk and |
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| reinstall factory software. |
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Disk capacity less | Check hard disk using Tools | Hard drive. |
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than normal. | tab in disk’s Properties sheet. |
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| Check partitions using |
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| Control Panel, Administrative |
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| Tools, and Computer |
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| Management under Storage. |
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| Use Recovery CDs to |
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| reformat hard disk and |
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| reinstall factory software. |
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Disk’s reported | Hard disk allocates |
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capacity is less than | approximately 20 MB to |
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actual size | diagnostic software. This |
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| space is unavailable for other |
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| uses, and not included in |
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| hard disk capacity reported |
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| by Windows. |
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Floppy drive |
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General problems. | No response from floppy | Floppy drive. | Make sure floppy drive is |
| drive. | Motherboard. | installed and connected |
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| correctly. |
CD/DVD drive |
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Particular CD or DVD | Check disk for proper |
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not playing properly. | insertion, dirt, or damage. |
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| Clean with soft cloth or |
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| replace as needed. |
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| If CD was created on |
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| drive, try using HP certified |
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| media. Read and write quality |
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| can vary for other media. |
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Cannot read any CD | Restart notebook. | CD/DVD drive. |
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or DVD. | Make sure CD/DVD drive is |
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| installed properly. |
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DVD movie stops | DVD may be |
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playing. | Movie may be paused. Press |
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| Play button. |
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Service Manual | Troubleshooting and Diagnostics |